Recovery Supervisor

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Recovery Collection Supervisor is responsible for effective and efficient management of the Collection department, including managing and coordinating the day-to-day activities of the Collection department.

Principal Duties:

List of required duties below. Distinguish on-site duties with an *. Examples below.

• Coordinate the activities of the Collection team to achieve assigned goals and reach productivity standards while adhering to all company and department policies and state and federal compliance standards.
• Manage, monitor, and evaluate the Collection department's performance and quality of its outputs and services, identifying and initiating actions for improvement and innovation and providing regular reports on the Collection Department's performance and results
• Provide leadership, support, motivation, and knowledge to the Collection staff
• Manage the collection team including scheduling, hiring, training, performance evaluations, and setting monthly goals
• Communicate new and revised policies and procedures ensuring compliance
• Assist with corrective actions, ensuring proper documentation is completed
• Other duties as assigned
• These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily.

Education and Experience

Required education and experience. Examples below.

• Education: Bachelor's degree in business or equivalent experience preferred
• 3+ years mortgage collection experience preferred, preferably all delinquency levels
• 3+ years previous supervisory experience preferred
• Post Charge-off and deficiency balance collections experience a plus

Knowledge, Skills, and Abilities

Required knowledge, skills, and ability. Examples below.

• Thorough knowledge of Collection processes and operations
• Thorough knowledge of Collection local and federal legal requirements
• Thorough knowledge of computer operations, Company's Standard Operating Procedures, as well as state and federal legal requirements regarding collection procedures, foreclosures, and keeping abreast of current requirements and changing legislation
• Proficient with standard computer programs such as Microsoft Outlook, Center Vu, MS Word, Excel, PDF exchange, etc.
• Strong ability to direct, lead and motivate a staff
• Strong oral and written communication skills
• Strong numeric aptitude, problem solving and analytical skills
• Detail oriented and organized
• Able to meet goals and deadlines in a fast-paced hectic environment
• Able to motivate team to achieve Key Performance indicators as set by business needs.
• Must be able to work a flexible work schedule, which can include evenings and weekends
• Must be able to meet department attendance standards

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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