Referral Coordinator and Billing Clerk

About Us

Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.

Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Job Duties (duties may vary based on region and location)

• Making patient referrals which includes initiating referrals, verifying insurance eligibility, and obtaining necessary authorizations
• Ensure that patients are referred to the appropriate specialists based on their medical needs
• Act as a liaison between patients, primary care physicians, and specialists, ensuring that all necessary medical information is shared effectively
• Matching bills with all supporting docs once charges are entered and bills printed (per day and provider)
• Mailing/faxing of bills, and scanning completed faxed bills

Minimum Requirements

High school diploma or GED equivalent

Additional Skills/Competencies

• Ability to maintain a strong confidentiality profile
• Ability to form interpersonal relationships (i.e. establish rapport with others)
• Ability to manage time effectively by setting priorities

• Strong Communication Skills: Effective communication is crucial for coordinating between various parties involved in patient care

• Organizational Skills. Referral coordinators must manage multiple referrals and appointments efficiently, requiring excellent organizational abilities

• Attention to Detail: They need to ensure that all documentation is accurate and complete to comply with healthcare regulations

• Problem-Solving Skills: The ability to navigate complex insurance processes and resolve issues is essential for this role

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting max. of 20 lbs.

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.