Refill Specialist - Certified Medical Assistant

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Join VillageMD as a Certified Medical Assistant - Call Center / Refill Specialist

Join the frontlines of today's healthcare transformation

Why VillageMD?

At VillageMD, we're looking for a Refill Specialist / Medical Assistant to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you?

Pharmacy Refill Specialists work in collaboration with medical providers and their care team to provide the highest quality of care delivery, by ensuring all medication requests are answered and processed promptly and accordingly based on the practice's guidelines.

How you can make a difference

• Answer incoming phone calls in a call center environment regarding prescription refills and utilizing call auxiliary statuses to indicate availability to answer calls.
• Process prescription refill requests in real time from incoming calls, and electronic prescription refill faxes from pharmacies within Athena EMR.
• Rotation schedule for on and off phone work; Specialists will rotate working pharmacy electronic fax requests (off phone work), and incoming calls for Rx refill requests (on phone work).
• Work in collaboration with providers and their care team to provide the highest quality of care delivery by ensuring all medication requests are answered and processed promptly and accordingly based on the practice's guidelines.
• Provide support to the clinician staff by reviewing all refill requests that come into the clinic refill inboxes and ensure that the medication protocols have been met in accordance with set protocols (it is expected that all clinical Rx refill boxes will be as close to empty as possible by the end of business each day)
• Send courtesy refills when appropriate and send Return to Office requests when appointments are advised and/or labs are needed.
• Coordinate patient care information related to medication refills with other health care providers and teams.
• Attend staff meetings and providing input into evaluation of processes and suggestions for improvement.

Skills for success

• High school diploma or equivalent from an accredited institution
• Completion of an accredited Medical Assistant course (required)
• 1+ years of Medical Assistant experience (preferred)
• Certified Medical Assistant Certificate/License (required)
• Some experience working in a Call Center (customer service experience will be considered), and/or handling high volumes of incoming calls (strongly preferred)

Experience to drive change

• Adaptability: handles frequent or unexpected changes with a positive attitude
• Collaboration: ability to establish and maintain effective and working relationships with managers, team-members, and other customers
• Communication: speaks clearly, listens and gains clarification when needed, and responds well to questions
• Confidentiality: complies with HIPAA confidentiality standards when accessing or communicating patient information
• Diversity: shows respect and sensitivity for cultural differences
• Humility: low ego; engenders trust; respectful
• Self-motivated: energetic self-starter, strong sense of ownership with personal accountability
• Teamwork: is open and objective to other's views, gives and welcomes feedback, and contributes to positive team spirit

#BeBIG

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.