Regional Commercial Banking Services Manager (East)

• Responsible for the end-to-end service journey for regional Commercial Banking clients.
• Work with the Commercial Servicing team and key support partners to enhance overall service delivery, making suggestions and modifications to the process where appropriate.
• Leads a team of service professionals who provide direct support to a book of clients based on market needs.
• Support the rollout of treasury management products in support of the service experience for clients.
• Manage regional quality assurance and controls of commercial banking services, potentially including loan and deposit services for clients.
• Directs the team to comply with all policies and procedures related to client service activities, reinforcing processes and controls to ensure compliance.
• Responsible for the application of the know-your-customer process for Commercial Banking, including work with Enterprise Risk to ensure compliance with BSA/AML requirements and regulations.
• Help lead onboarding and KYC activities for clients in portfolio including refresh.
• Staff works with Relationship Managers to bring full complement of Commercial Banking services to their clients.
• Develop and manage a work environment centered on continuous improvement and service excellence in support of Commercial Banking team members and their clients.
• Manages the responsiveness of local service professionals based on client needs.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: Bachelor's Degree (preferably in Finance, Business or Economics)
• MBA or advanced degree preferred

Prior Experience

• 7+ years experience in commercial banking
• Experience with credit analysis, risk management, and loan portfolio management

Required

• Proven track record in leadership roles within banking, preferably at a regional level
• Must be able to work independently, a motivated and self-directed leader capable of managing a team of professionals

Technical Skills

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in financial analysis and strategic planning
• Ability to build and maintain relationships with clients and stakeholders
• Proficient in MS 365 products
• Knowledge of standard banking systems, CRM
• Banking regulations and compliance standards
• Commercial loan products

The salary range for this full-time position is $100,000.00 annually - $145,000.00 annually + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.