Regional Director of Operations
Midwest Express ClinicChicago, IL
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Job Description
The Regional Director is a senior leadership role responsible for the operational performance, strategic execution, and leadership of multiple urgent care centers across a designated region. This role directly supervises Regional Managersand provides oversight for clinic operations, ensuring quality patient care, regulatory compliance, financial performance, and alignment with organizational goals.Key Responsibilities:Leadership & Oversight:
- Lead and support a team of Regional Managers to ensure high performance, engagement, and accountability.
- Foster a culture of clinical excellence, patient satisfaction, and operational efficiency.
- Serve as the liaison between regional management and executive leadership.
- Ensure that urgent care centers operate efficiently and in accordance with company standards.
- Oversee implementation of standardized processes, policies, and procedures across clinics.
- Collaborate with clinical leadership to ensure appropriate staffing, training, and care delivery.
- Participate in strategic planning initiatives and drive regional execution of key performance metrics (KPI).
- Oversee impactful projects, ensuring key deliverables are met by both direct reports and cross-functional partners, while staying on task and budget.
- Identify growth opportunities including new clinic openings, service expansion, or market entry.
- Monitor regional budgets, P&Ls, and cost controls in collaboration with finance.
- Support regional managers in achieving financial targets, including revenue, labor costs, and operational efficiency.
- Ensure adherence to federal, state, and local healthcare regulations and company compliance standards.
- Support quality improvement initiatives, incident reporting, and audit readiness.
- Communicate effectively with internal stakeholders, including clinical leaders, HR, IT, and marketing.
- Represent the region in executive meetings and contribute to enterprise-level decision-making.
- Bachelor’s degree in Healthcare Administration, Business, or related field (Master’s preferred).
- Minimum 5-7 years of multi-site healthcare management experience; urgent care, outpatient, or ambulatory care experience strongly preferred.
- Demonstrated success in leading high-performing teams and managing through Regional Managers or multi-level leadership.
- Strong knowledge of healthcare operations, compliance, and clinical workflows.
- Excellent leadership, analytical, and communication skills.
- Ability to travel regularly within the region.
- Strategic Thinking & Execution
- People Leadership & Coaching
- Financial Acumen
- Operational Excellence
- Quality & Compliance Focus
- Change Management
- The expected compensation range for this position is $80,000 to $140,000 based upon the candidate’s knowledge, skills, and experience.
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and continuing education support
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