Relationship Banker II - Murrells Inlet

JOB SUMMARY

Provides an exemplary customer experience to existing and potential customers. Makes product and service recommendations that meets client needs to include referrals to line of business partners. Cross-trained to support teller transactions as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides an exemplary customer experience to new and existing customers.
• Provides client onboarding, servicing and deepens and retains client relationships through consultative sales and use of the Bank's Client Relationship Management (CRM) system
• Respond to customer inquiries in person, on the telephone and through email and create positive solutions.
• Is knowledgeable of financial services offered by the bank and proactively recommends Bank products and services that will benefit the customer.
• Refers customers to line of business partners
• Opens new personal and business accounts.
• Assists customers with maintenance requests and problem resolution.
• Follows all compliance, security, confidentiality, and internal guidelines within area of responsibility and completes all transactions in accordance with them.
• Assist customers with ancillary products and services including but not limited to debit cards, online banking, direct deposit, safe deposit box, wire transfer, and night depository.
• Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
• Cross-trained for teller duties and assists in that capacity as needed.
• Perform other duties as assigned.