Release Coordinator

As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions.

Job Description

Are you looking for your next opportunity?

Sompo has a unique opportunity for a Release Coordinator to join our Information Technology team.

Location: This position will be based out of our Purchase, NY, New York, NY, Morristown, NJ, Conshohocken, PA, Mt Juliet, TN, Charlotte, NC, Alpharetta, GA, Chicago, IL, or Boston, MA office. We strive for collaboration, which is why we offer a work environment where our employees thrive and develop long-lasting careers.

Our business, your impact, our opportunity:

What you'll be doing:

End-to-End Release Coordination:

• Maintain a transparent view of CR's that span multiple applications.

• Focus initiates with GWPC CR's and follows them through all downstream application releases.

• Coordinate with all production operations to ensure smooth transitions of E2E CR's across all teams.

Production Operations Support:

• Collaborate with production operations teams to ensure smooth transitions from release to production.

• Coordinate operations teams to address and resolve issues related to production and release schedules.

Release Planning and Management:

• Coordinate with Production Operations to define release requirements and priorities.

• Conduct release readiness reviews and coordinate with other release managers.

• Identify risks, dependencies, and conflicts across the E2E application lifecycle and suggest mitigation strategies, including after action reviews of each release.

Compliance and Quality Assurance:

• Ensure that CR's with end-to-end implications are monitored and managed effectively.

• Monitor and report on release and production metrics, in cooperation with all Production Operations teams.

Key Performance Indicators (KPIs):

• Percentage of successful end-to-end application and production releases.

• Time-to-market for end-to-end application enhancements.

• Stakeholder satisfaction with E2E testing.

• Mean Time to Resolution (MTTR) for production issues post-release.

What you'll bring:

Education:

• Degree in Management, Business, Computer Science, Information Technology, or a related field (or equivalent experience).

Experience:

• Experience working in a large-scale environment with multiple teams.

• Hands-on experience coordinating demand and capacity while serving multiple clients or stakeholders.

Skills:

• MUST be extremely organized and structured.

• Experience with coordinating multiple teams, including those who may not be the most cooperative.

• Proficient at trouble shooting and optimizing in a production environment.

• Excellent communication, organizational, and problem-solving skills, focus on transparency and visibility.

• Ability to learn new systems and tools, especially ADO.

Salary Range: $55,000 - $70,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution

• Pharmacy benefits with mail order options

• Dental benefits including orthodontia benefits for adults and children

• Vision benefits

• Health Care & Dependent Care Flexible Spending Accounts

• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children

• Company-paid Disability benefits with very competitive salary continuation payments

• 401(k) Retirement Savings Plan with competitive employer contributions

• Competitive paid-time-off programs, including company-paid holidays

• Competitive Parental Leave Benefits & Adoption Assistance program

• Employee Assistance Program

• Tax-Free Commuter Benefit

• Tuition Reimbursement & Professional Qualification benefits

In today's world, what do we stand for?

Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo.

Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone's unique contributions - we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.