Rental Lead
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Overview
Job Description
The Rental Lead oversees the day-to-day operations of the equipment rental shop. This position is responsible for fleet readiness, inventory oversight, and direct supervision of rental staff to ensure a safe, efficient, and friendly guest experience. Responsibilities include equipment maintenance and logging, cash handling, training junior staff, and resolving customer issues to maintain a positive experience and operational efficiency.
Key Responsibilities:
Equipment & Inventory:
Lead early-season preparations, including ski testing, waxing, and binding calibration.
Oversee all equipment repairs and maintenance.
Oversee the ordering of supplies and inventory for the rental shop.
Oversee rental equipment, including check-in/out, fitting, returns, maintenance, and accurate logging of all transactions, equipment status, and incident reports
Operational Duties:
Assign shifts not picked up from the job board
Overseeing equipment sales
Daily Operations: Open and close the rental shop, oversee daily activities, and ensure a neat and well-maintained facility.
Staff Supervision: Assist in supervising rental staff, including directing daily activities, overseeing breaks, and providing guidance on company policies.
Customer Service: Greet guests, answer questions, explain the rental process, and resolve customer issues to ensure satisfaction.
Training & Development:
Assist in training new staff members on procedures, equipment, and safety protocols.
Cash Handling: Oversee cash registers & check-in station, process transactions accurately, and follow company policies related to cash handling.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.