Resident Engineer

Radware Resident Engineers are part of the Radware's Professional Services Group staffed by a global team of experts possessing extensive knowledge and experience in security & application delivery both in data centers and the cloud. The group offers a full range of services to design, implement, automate, and optimize networks by leveraging their unparalleled knowledge of Radware's state-of-the art security & application delivery solution suite. From initial deployment to ongoing management and day-to-day operation, Radware resident engineers decrease the time demands on the customer's staff, allowing them to focus on their core business. Working on-site as a member of the customer's in-house network and  IT staff, the Resident Engineer has intimate knowledge about their customer's  processes and requirements, network configurations and challenges and is dedicated to proactively operate Radware's solution.

Resident Engineer Responsibilities:

• Acts as a focal point for customer problem resolution and take responsibility for customer satisfaction and overall success.
• Represents Radware with the highest possible professionalism.
• Post-sales implementation/operation of Radware solutions including:
• Product installation/integration and operation.
• Solving high complexity issues/coordination with the support/R&D departments.
• Remote and occasional on-site training to customers about use and administration of Radware products.
• Ensure that all components of the technical architecture are properly integrated and implemented according to the best practice.
• Develop the standardize network and security operations.
• Automate operating procedures to ensure the best use of Radware solutions.
• Provide software update recommendations.
• Constantly optimize configuration/security posture (Anti-DDOS/ADC areas)
• Present monthly reports including security anomalies/trends.

Manage/keep track of open/closed tasks and conduct a weekly standing meetings with a customer

• Helps maintain and improve our product documentation, technical notes, white papers, FAQ, etc.
• Review, testing, and creation of content for Radware technical knowledgebase
• Resolves problems independently while understanding and following escalation procedures when appropriate.

Qualifications:

• Strong experience with networking and security is a must. Understanding of network infrastructure concepts (IP, TCP, UDP, HTTP, DNS, SSL protocols, packet routing), network devices (firewalls, proxy servers, caches, etc.), and packet analysis (tcpdump, Wireshark, etc.)

• Comfortable with hybrid work schedule (2-3 days on-site)

• Occasional off-hours support required

• Are detail oriented and are comfortable with whiteboarding network design and architecture concepts

• Have 5 years of hands-on deployment experience with mission critical security solutions

• Have previous experience being on-site at customer data centers and love working with customers

• Have hands on technical knowledge of Load balancers, Firewalls, IPS/IDS appliances, Web Application Firewalls, Routers, Switches, SIEM tools

• Enjoy working in a fast-paced operational environment

• Understand the threat landscape and have familiarity with DDoS attack vectors

• Understand Public Cloud security best practices (AWS, Azure)

• Like to train and advise customers.

Compensation

Compensation Range: $130,000 - 150,000

The estimated compensation range includes an annual on-target incentive plan. This role will be eligible to participate in Radware's Stock Plan.

Benefits

Radware Inc. offers a variety of benefits to help you protect your health, your family and your way of life. Below is a summary of benefits eligible employees can choose to participate in.

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Life and AD&D Insurance

• Short Term & Long Term Disability Insurance

• 401k Retirement Plan - With company match

• Flexible Time Off Policy

• Wellhub - access to a wide network of gyms, fitness studios, wellness apps, and virtual classes

• Employee Assistance Program

• Radware's Benefit Hub

• Commuter Benefits

Why Join Radware?

Join Radware for a supportive, inclusive, and growth-focused workplace. Enjoy:

• Diversity & Inclusion

• Learning & Development

• Recognition & Growth

• Work Life Balance

• Well-Being & Support

• Community & Engagement

At Radware, your personal and professional growth is our priority. We strive to provide a secure, healthy, and harmonious environment where you can thrive.

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