Resident Relations Coord

Draper and Kramer is a family owned company with over 130 years of experience providing vertically integrated property and financial services throughout the United States. Specifically, our services include multi-family residential and commercial property management, acquisition, development, debt and equity commercial financing and residential mortgage banking services.

We offer opportunities for career advancement, a supportive work environment and competitive benefit packages. We encourage you to learn more about joining the Draper and Kramer team! 

The Resident Relations Coordinator will assist the Property Manager and leasing team and is integral to the success of the property. Having strong communication skills and a personable demeanor are crucial. The ability to multi-task and be adaptive to changing responsibilities while maintaining a positive attitude are also key to being successful in this position. This position is located in McKinney, TX. 

Schedule

• Monday - Friday: 9:00AM-5:30PM

Responsibilities

• Interface with residents and responsible for responding to inquiries in a timely manner
• Complete the resident newsletter and event schedule on a monthly basis
• Assist with the coordination and supervision of on-site resident event
• Discuss and engage with residents who have customer service and neighbor issues; follow up with residents and resolve matters to increase resident retention
• Assist the leasing staff with some administrative duties, such as answering phones, scheduling tours, and completing the new move-in files
• Assist the management staff with administrative duties such as invoicing and lease audits
• Other duties as assigned

Qualifications

• High School diploma required; Bachelor’s degree preferred
• Minimum 1-2 years relevant experience, real estate or property management services experience preferred 
• Proficiency in Microsoft Office products 
• Yardi experience preferred 
• Excellent interpersonal, verbal, and written communication skills 
• Must be a self-starter and able to multi-task 
• Ability to work in a fast-paced work environment 
• Strong time management, organizational and problem-solving skills 

Compensation

• Hourly Rate Range for this position: $16.00 - $17.00
• Participates in property performance bonus program

Benefits

• 401(k) with a company match
• Medical, Dental, Vision and Health Savings Accounts
• Company Paid Life, AD&D, LTD, and STD
• PTO 
• Company Paid Family Leave Program 
• Tuition Reimbursement Program 

It always has been and continues to be Draper and Kramer’s policy that employees should be able to enjoy a work environment free from all forms of unlawful employment discrimination. All decisions regarding recruiting, hiring, promotion, assignment, training, termination, and other terms and conditions of employment will be made without unlawful discrimination on the basis of race, color, national origin, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status or any other factor that the law protects from employment discrimination.