Resident Services Coordinator - Bilingual English/Somali Required

• A mission focused on connecting low-income households and communities of color to new opportunities that support youth, families, and people on their journeys to start businesses or buy homes.
• An excellent opportunity for you to make a positive impact on our communities.
• A starting salary of $47,840/year, paid hourly, and a generous benefits package (see below).

• Support resident housing stability through resource navigation, skill-building workshops, and collaboration with property management. 
• Build a network of resources to support eviction prevention, resident health, economic empowerment, and strong social connections among residents.
• Engage with a variety of community members, including Somali families, PSH residents, etc, with cultural sensitivity and in a trauma-informed manner. Working to promote their integration through events, resource navigation, and general on-site support activities.
• Communicate and collaborate regularly with the PSH service provider to ensure coordinated support to best serve the needs of PSH residents.
• Complete resident intakes, maintaining resident services databases, and producing required reports in an accurate and timely manner.
• Cultivate and maintaining positive relationships with residents, onsite staff, and internal Hacienda teams.
• Establish and maintain contact with residents through new tenant orientations, monthly resident newsletters, and daily touchpoints.
• Evaluate resident data, program assessments, and information gathered through popular education methods to inform partnerships and resident activities.
• Coordinate and host monthly resident activities, including community events, workshops, resident meetings, and celebrations.
• Facilitate weekly meetings with property managers to review rent-payment data, support planning for identified households, and program updates.
• Engage residents in input and feedback on neighborhood initiatives, housing developments, and other projects. 

• A minimum of three years of experience in community engagement/outreach, community organizing, or case management is required.
• At least an associate's degree with two years of experience in similar roles. 
• Bilingual English/Somali is required, with the ability to communicate effectively in both languages.
• The ability to be on-site daily, with a flexible schedule to work the occasional evening/weekend event.  
• Strength in teamwork, organization, and task prioritization.  
• A willingness to learn housing rules and regulations, such as Fair Housing, the Americans with Disabilities Act, and Reasonable Accommodations. 
• The ability to handle sensitive and confidential information.  
• The ability to learn and practice trauma-informed care techniques in all aspects of the position.

• Experience or knowledge of property management and leases.
• A bachelor's degree in Social Work, Psychology, Sociology, Community Development, Communications, Public Health, or related fields. 
• Knowledge and familiarity with interacting with the Somali community, including a deep respect for their cultural practices.  
• Experience working with individuals experiencing mental health disabilities, substance use disorders, and/or houselessness, particularly in Permanent Supportive Housing (PSH) settings.
• Knowledge of eviction prevention methods, including resources for rent assistance, is highly desired.
• Prior knowledge of local resources, such as food banks, OHP, school districts, and others.
• Experience coordinating and stewarding partnerships.
• The ability to read, write, and speak Spanish.
• CPR Certification or the ability to become CPR certified within the first 90 days.

BENEFITS:

• Medical/Vision (HMO, PPO, HDHP options)
• Dental (PPO, HMO/ortho)
• Hacienda covers 90% of employee-only health premiums, 70% of family health premiums, 100% of dental
• 4-Day Workweek - usually Monday - Thursday
• Paid Time Off (0-2 yrs/3.6 weeks, 3-4 yrs/4.6 weeks, 5-9 yrs/5.6 weeks)
• 10 paid holidays per year
• 40I(k) Plan, 2% company match
• Flexible Spending Account (FSA)
• Health Spending Account (HSA)
• Paid Parental Leave – 6 weeks
• Tuition Reimbursement
• Professional Development
• Laptop
• Monthly cell phone stipend
• Long-term disability insurance
• Life insurance
• Employee Assistance Program

LOCATION:

Hacienda CDC headquarters are located in the Cully neighborhood, near the Portland Airport.

ABOUT HACIENDA COMMUNITY DEVELOPMENT CORPORATION (CDC):

Hacienda Community Development Corporation is a Latino-led organization dedicated to advancing the social and economic mobility of all communities.

Hacienda CDC was formed in 1992 to provide necessary housing and supportive services in Cully, a low-income, predominantly Latinx community. Today, we have 11 affordable housing communities with over 917 affordable housing communities in Northwestern Oregon. We embrace a holistic approach to development and serving Latinos throughout the region with programs in community economic development, homeownership, and youth and family services. Over the last 30 years, we have grown to become Oregon’s largest Latino-led, Latino-serving housing organization.

We are a group of dedicated professionals committed to quality outcomes. We also value work-life balance and self-care so that we remain strong and sustainable over the long term.

PAY:

The salary and wage range Hacienda advertises for the position means that the starting pay offered to the candidate will fall within the range posted. We recognize that each candidate brings with them a unique combination of experiences, education, skills, and abilities; therefore, the offer will be tailored to the individual.

TO APPLY:

Please submit a resume and cover letter explaining your interest in the position. If you require special assistance in completing your application, please call 504-961-6416.

HACIENDA CDC is an Equal Opportunity Employer. The company's policy is to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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