Residential Assistant Director

RISE is a non-profit organization that specializes in home and community-based support services for children and adults with developmental and other disabilities, mental health challenges, and aging adults. For over 30 years, our purpose has remained constant. We create opportunities for and with the people we serve, their families, and for the men and women who work in the direct care profession.

RISE is currently seeking a creative and results-oriented Residential Assistant Director to oversee 3-5 residential group homes in the La Grande areas. This role supervises our Residential Coordinators in effectively supporting the individuals we serve, and providing ongoing training and team development. This position will require an eye for quality assurance and detail, strong leadership abilities, reliable follow through, and a passion for serving our community. This position strives to provide the highest quality of life, while ensuring that all health and safety needs are met, for the individuals we serve. Strong interpersonal, relationship building, teamwork, and networking skills are a must.

Essential Job Functions:

• Screen initial interest phone calls and emails. Field all intake material/referral documentation and assign cases to your team.
• Utilize our internal systems to process referrals, ensuring all steps are complete prior to services beginning.
• Provide mentoring and guidance to Coordinators in regards to maintenance of caseload, documentation, licensing compliance, and professional development. Ensure accountability of Coordinators to perform essential job functions. Serve as a role model and resource to Coordinators, including demonstration of work duties, professional mannerisms, written feedback, problem solving, crisis intervention, and training of employees
• Maintain professional support and relationship with funding sources and families within your region. Serve as mediation to address customer concerns and feedback. This can include assistance in responding to crisis situations or crisis referrals.
• Demonstrate knowledge regarding RISE policies and procedures, company changes, and the types of supports RISE provides in their region/district.
• Represent RISE in a professional and knowledgeable manner when interacting with people in the community and others associated with RISE.
• Participate with the people RISE supports by interacting with them in a positive manner with dignity and respect.
• Adhere to budgetary guidelines, including accountability for use of program funds. Assist with invoicing, billing, and aging processes on a monthly basis. Review program budget as needed.
• Conduct and attend internal meetings with Coordinators, Behavior Consultants, Administrative Assistants, and Residential Services management teams.
• Assures that programs meet licensing/quality assurance requirements.