Residential Service Manager - Plumbing & Electrical
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Job Description
Beacon Home Services – Manassas, VA
Full-time | Leadership | Competitive Pay + Bonuses
About Us
At Beacon Home Services, we believe in more than just fixing problems — we create 5-star experiences for our customers and our team. We are a fast-growing plumbing and electrical service company built on our core values:
Community – Building strong connections with our team and customers
Gratitude & Appreciation – Recognizing and valuing contributions
Making & Keeping Commitments – Following through on promises
Willingness to Learn – Continuously growing and improving
We’re looking for a Service Manager to lead our plumbing and electrical teams, drive performance, and help us reach new levels of success.
What You’ll Do
Lead, coach, and mentor technicians to deliver a 5-star customer experience
Conduct regular ride-alongs and curbside coaching to improve performance
Facilitate in-person sales training to strengthen closing skills and revenue growth
Review job invoices in ServiceTitan daily for accuracy and coach as needed
Oversee scheduling, truck inspections, and inventory management
Resolve customer concerns and follow up promptly to ensure satisfaction
Monitor key metrics like revenue, margins, and club membership sales
Partner with dispatch and customer service for smooth daily operations
Ensure safety and compliance with all local codes and Beacon standards
What We’re Looking For
2–3+ years of management experience in residential service (plumbing, electrical, HVAC, or similar)
Experience managing multiple trades; plumbing knowledge is a strong plus (gas and water filtration experience a bonus)
Proven ability to deliver effective in-person sales training
Strong leadership skills with the ability to motivate and hold teams accountable
Alignment with Beacon’s core values: Community, Gratitude & Appreciation, Making & Keeping Commitments, Willingness to Learn
Stable work history with verified references
Proficiency in ServiceTitan preferred
Valid driver’s license and ability to meet physical demands of the role
Why Join Beacon?
Competitive base salary + performance bonuses
Health, dental, and vision benefits
Paid time off and holidays
Ongoing leadership and technical training
Opportunity for growth in a rapidly expanding company
Supportive, team-focused culture
Ready to lead a team that values excellence, growth, and community?
Apply today and become a part of the Beacon difference.
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.