Residential Services Program Manager

Program ManagerFull-Time | Travel Required

We are seeking a Program Manager to provide leadership and ensure seamless coordination across teams and services. This role is critical in maintaining high-quality standards, ensuring compliance, and driving continuous improvement across operations.

Key Responsibilities:

• Provide leadership and establish a positive team culture.

• Participate in performance improvement activities.

• Conduct meetings to plan clinical needs and facilitate discharge planning.

• Ensure timely processing of service packets with no break in service until discharge.

• Oversee daily operations of services and activities.

• Conduct customer satisfaction surveys and analyze client retention.

• Maintain monthly contact with interdisciplinary teams (supports coordinators, specialists, parents, guardians, direct care providers, etc.).

• Ensure regulatory compliance across multiple divisions (ODP, BAS, OLTL, Magellan, Humana).

• Keep provider documentation current and accurate.

• Provide reliable data regarding service needs.

• Serve as an on-call staff member to fill service gaps if needed.

Qualifications:

• Preferred: Master’s in business management, human resources, public relations, social work, or psychiatric management.

• Required: Bachelor’s degree with at least 5 years of experience as a Human Services professional (marketing experience a plus).

• Ability to travel up to 80% of the work week and availability on weekends.

• Strong customer service and communication skills.

• Excellent writing ability and proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Clear driving record and criminal history.

• Reliable transportation required.

What We Offer:

• Opportunity to make a meaningful impact in the community.

• Dynamic and supportive team environment.

• Room for professional growth and development.