Restoration Support Specialist

ServproHatfield, Pennsylvania

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Job Description

Project Support Coordinator

SERVPRO Team Lutz – Lansdale, PA

Why This Role Matters

At SERVPRO Team Lutz, every project begins with clear communication and dependable coordination. As the Project Support Coordinator, you’ll be a key member of the production office team, helping connect customers, field crews, and project managers. Your organization and follow-through will directly support how smoothly projects move forward and how confidently we serve our customers.

This is a professional role where strong communication, attention to detail, and reliability make a difference every day. We’re looking for someone who brings initiative and a sense of ownership to their work—someone who takes pride in making the role successful.

About the Opportunity

The Project Support Coordinator role is well-suited for someone with experience in restoration, construction support, or dispatch who wants to continue building a career on the operations side of the industry. Success in this position can lead to advancement opportunities within the production office.

Key Responsibilities

Coordinate daily scheduling of crews, equipment, and subcontractors for water, fire, and mold restoration projects
Enter and maintain accurate project information in DryBook™, WorkCenter, and scheduling tools
Track project progress, assist with inspection scheduling, and support project managers in keeping jobs on schedule
Respond to customer calls with professionalism, providing updates and routing information to the right team members
Maintain organized records of project activities, field notes, and communications
Work closely with both office staff and field teams to ensure smooth handoffs and consistent follow-through

Position Requirements

High school diploma/GED required; additional education or training a plus
2+ years of customer service, dispatch, or construction/restoration office experience preferred
Strong organizational skills with the ability to manage multiple priorities accurately
Proficiency with computers and scheduling software

Compensation & Benefits

Salaried position with room for advancement in the production office
Health insurance
401(k) retirement plan
Accrued paid time off (PTO)
Cell phone and laptop technology package to support your role
Opportunities for ongoing training and professional development

Join Our Team

We’re seeking someone who values teamwork, approaches responsibilities with consistency, and takes ownership in their work. If you’re motivated to grow with a company that restores homes, businesses, and peace of mind for our customers, we’d like to hear from you.

Apply today to take the next step in your career with SERVPRO Team Lutz.

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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