Retail Account Manager
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Job Description
Retail Account Manager
Grade: 11 (Non-Exempt)
We are seeking a highly organized and proactive Retail Account Manager to join our team. This office-based role supports the Retail Business Unit and is primarily responsible for assisting with retail accounts and ensuring seamless coordination between customers, sales managers, and internal departments. The ideal candidate is detail oriented, collaborative, and eager to contribute to the growth of customer relationships.
Receive Assignment From:
Sales Administration & Key Account Manager
Essential Duties and Responsibilities:
- Partner with National Account Manager (NAM) and Business Unit Manager (BUM) to provide day-to-day account support
- Review new customer orders for accuracy, and follow the PO from order entry to invoice
- Alert NAM/BUM of inventory or pricing issues impacting orders
- Manage pricing updates for designated accounts; communicate changes to customers
- Monitor chargebacks and deductions by gathering supporting documentation. Collaborating with Finance to resolve disputes
- Provide data insights by pulling and analyzing POS reports for assigned accounts
- Field customer inquiries regarding special orders, pricing, and order status
- Support new item setup, product updates, and customer specific maintenance activities
- Act as a communication hub between customers, sales, and other internal departments
- Support eCommerce business unit as needed
- Provide additional support to NAM, BUM or Sales Admin as needed
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- A minimum of 2 years of experience in Sales Support, Inside Sales, or Account Coordination
- Strong written communication and relationship building skills
- Experience managing retail accounts, pricing, and order flow
- High proficiency in MS Office, specifically Excel and PPT
- Proficiency in ERP/CRM systems a plus
- Organized, detail oriented and able to manage multiple priorities
- Travels occasionally for customer meetings and events as directed.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.