Retail Account Servicing Specialist
Southern Missouri Bancorp, Inc.Poplar Bluff, MO
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Overview
Schedule
Full-time
Career level
Senior-level
Job Description
PRIMARY PURPOSE OF JOB
Assists with various retail account servicing operational duties in order to offer excellent customer service to our branches and customers.
EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS
- Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
- Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.
ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS
- Reviews Internet Banking secure message contact changes;
- Performs account clean up;
- Assists branches to service customers;
- Assists branches with account maintenance questions
- Performs monthly reviews of Credit Cards;
- Performs maintenance on various accounts;
- Opens new lead accounts;
- Coordinates branch supply orders;
- Processes charge off disputes;
- Reviews overdrawn accounts and requests;
- Assists branches and external customers with charged off accounts;
- Assists with administration of daily ODP program processing; and,
- Completes and performs any other duties as assigned.
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Submit 10x as many applications with less effort than one manual application.