Retail Operations Specialist

The Retail Operations Specialist provides essential administrative and operational support to the Retail Operations Manager and all Branch locations. This role ensures the smooth execution of daily Branch processes by coordinating communications, maintaining operational documentation, supporting training efforts, and assisting with the rollout of Retail initiatives. The Specialist serves as a key liaison to maintain consistency, compliance, and efficiency across all locations.

• Serves as a first point of contact for branch level operational questions and challenges, and resolves or directs them appropriately.
• Supports the delivery of training materials and job aids to ensure consistency in operational practices across all Branch locations and assists in the coordination and scheduling of operational training, including onboarding and ongoing education initiatives.
• Produces and creates reports from Business Analytics to support compliance monitoring initiatives and operational efficiencies. Works directly with the Retail leadership to assist with operational and compliance adherence goals and the Bank wide strategic priorities.
• Partners with the Bank's Compliance and BSA teams to actively monitor compliance and audit related activities for Branches. Provides updates of deficiencies and assists with facilitating or coordinating supplemental training where necessary.
• Assists with operational projects including new, enhanced or modified products, new operational procedures, and new sales initiatives.
• Supports with key initiatives including maintaining and implementing divisional operations/audit processes and procedures that will improve client satisfaction as well as drive efficiency.
• Serve as a backup administrator for Retail systems such as the bank teller platform, instant issue platform, source capture, and Business Process Manager (BPM). Assists as needed with core provider collaboration on system upgrades and maintenance. Collaborates with I.T. department to ensure uptime of systems, management of employee access, and reporting.

Benefits

This position offers excellent benefits, including paid time off, holiday pay, 401 (k) participation with a generous employer match (we contribute to your 401 (k) even if you don't!), and access to Androscoggin Bank's comprehensive insurance benefit package, which includes medical, dental, vision, life, and disability coverage. Androscoggin Bank offers paid parental leave to our employees, which grants new mothers and fathers six weeks of full pay! We also provide paid volunteer time to all employees.

Hoping you could advance your career and your education? We can help. Androscoggin Bank is committed to supporting employee development, and employee benefits include tuition and education reimbursement.

Do you wish you could be more involved and connected in your company, beyond the level of your department? Androscoggin Bank offers that to you. Project teams, committees, events, in-house education, and more. It's an amazing place to work.

We are deeply proud that Androscoggin Bank has achieved B Corp Certification. This means we'll continue to use profit to power our purpose. We'll serve the best interests of our clients, our employees, and our communities, while also honoring our environment. Learn more about it here - https://www.androscogginbank.com/bcorp/

Androscoggin Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.

EOE/Minorities/Females/Vet/Disabled