Retail Sales Operations Specialist at RW Supply + Design

RW Supply + Design is more than a flooring company we're a service partner. We help every customer find their perfect floor through beautiful, high-quality products.

We're seeking a Retail Sales Operations Specialist an Ideal Team Player who is humble, hungry, and smart to deliver an outstanding showroom experience and support our greater mission.

What We Offer Our Retail Sales Operations Specialist:

• Base salary range of $60,000-$65,000 based on experience plus commission.
• Medical, Dental, Vision, Life, and Long-term Disability Insurance.
• HSA, Paid Time Off, Holidays, and Charity Time.
• 401(k) with company match.
• Supportive, mission-driven culture.

Requirements for our Retail Sales Operations Specialist:

• Experience in retail sales, design consultation, or home improvement.
• A proactive, client-first mindset with high attention to detail.
• Strong communication, organization, and relationship-building skills.
• Tech-savvy with POS, CRM, Microsoft Office, and scheduling tools.
• Willingness to work Saturdays and assist with events.
• Able to lift samples and assist in warehouse tasks.

Responsibilities for our Retail Sales Operations Specialist:

• Lead clients through product selection, design consultations, and quoting.
• Schedule in-home measurements and set clear expectations for services and timelines
• Manage projects from sale to completion, including scheduling, payments, and vendor coordination.
• Use Microsoft CRM/POS to track sales, quotes, and client interactions.
• Maintain a clean, organized showroom and support walk-in customers and builder/designer traffic.
• Assist with receiving shipments (forklift training provided).
• Support showroom events, trade/home shows, and marketing initiatives.
• Collaborate with outside sales and cover teammates to ensure a seamless client experience.