Revenue Operations, Systems

WHY WE'RE LOOKING FOR YOU:

Retool's GTM systems are at the center of how our Sales, CS, and Marketing teams operate-and how we make data-driven decisions to grow.

As a Revenue Operations Manager - Systems, you'll own and improve key systems and processes within and around our Salesforce environment, building scalable solutions that support efficiency and insight across our go-to-market teams.

You'll dive deep into CRM architecture, enrichment workflows, and process automation, turning operational pain points into streamlined systems. You'll partner closely with stakeholders across Sales, Marketing, and Customer Success to design solutions that help them focus on selling and serving-not spreadsheets.

WHAT YOU'LL DO:

• Own defined systems and process areas within Revenue Operations, with a focus on Salesforce, Outreach, Gong, Retool, and many more.
• Design and implement improvements to CRM data models and automations, field structures, validation rules, and automation to enhance GTM efficiency.
• Partner with business stakeholders to understand workflow gaps and translate them into technical requirements and system updates.
• Manage enrichment and data hygiene initiatives, ensuring GTM data is accurate, complete, and actionable.
• Build lightweight automations and dashboards in Retool to surface insights and improve data visibility for teams.
• Develop structured plans, document systems, and execute with minimal supervision-keeping projects aligned with business priorities.

IN THIS ROLE, YOU WILL:

• Own a subset of systems within our Retool portfolio, and collaborate on the execution of projects
• Be an advisor to the GTM functions on project identification, scoping, and execution to ensure we're creating the right kind of work for the team
• Ensure our GTM systems are of top quality in terms of data and workflow
• Be a core reason Retool's GTM succeeds in becoming a leader in the new way software is built

THE SKILLSET YOU'LL BRING:

• 2-4 years of experience in Revenue Operations, Sales Operations, or a related systems-focused role.
• Proficient in Salesforce administration, including objects, flows, validation rules, and permission sets.
• Familiar with standard GTM tools like Outreach, Gong, ZoomInfo, Harmonic, LinkedIn Sales Navigator.
• Confident in navigating cross-functional projects that require balancing multiple stakeholders.
• Analytical, systems-minded, and comfortable identifying root causes and designing scalable fixes.
• Excited by improving processes and building small automations to make teammates' lives easier.

BONUS POINTS:

• Experience building simple internal tools or dashboards in Retool.
• Familiarity with the data toolstack including Databricks, Polytomic, dbt and/or Github.
• Exposure to basic SQL or API-based integrations.