Rooms Coordinator- 4 Diamond Hotel

Description

WE ARE:

The Edgewater is Seattle's only over-water hotel where rock'n'roll history meets Pacific Northwest luxury. A part of Noble House Hotels and Resorts-a curated collection of one-of-a kind hotels, resorts, and adventures. We provide our guests with exceptional service and the most memorable experiences.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun. The Edgewater is an independent boutique, one of a kind, 223 room iconic hotel with 11,000 sq ft of meeting space.

The Rooms Controller plays a critical role in maximizing guest satisfaction, revenue, and operational efficiency by managing the hotel's room inventory, assignments, and special requests. This position ensures that guest preferences, VIP accommodations, and group blocks are accurately managed and communicated to all relevant departments. The Rooms Controller acts as the liaison between Reservations, Front Desk, Housekeeping, Sales, and Revenue to ensure smooth operations and a seamless guest experience.

Key Responsibilities:

Guest Experience & Service

Review all daily arrivals to ensure accuracy in reservations, special requests, VIP status, and room assignments.

Coordinate all VIP arrivals, amenities, and special arrangements, ensuring preferences are met or exceeded.

Handle pre-arrival communication for VIPs and special requests.

Support the Front Desk team with guest challenges related to room assignments.

Inventory, Groups & Revenue Management

Monitor daily room availability and manage out-of-order or out-of-service rooms.

Collaborate with Revenue Management to maximize occupancy and room revenue.

Coordinate all group and catering rooming lists, ensuring accuracy and timely updates.

Oversee group room blocks and release unused inventory as needed.

Reservations & Communication

Answer and respond promptly to all reservations-related emails, making necessary adjustments in the system.

Maintain an open line of communication with the Front Office, Sales, Housekeeping, and Revenue departments to ensure alignment on room status, VIPs, and group needs.

Operational Coordination

Act as the communication hub between Reservations, Front Desk, Housekeeping, and Sales to align room status and availability.

Work closely with Housekeeping to prioritize room cleaning and turnarounds based on arrivals and occupancy.

Maintain accurate records of room moves, upgrades, and guest requests.

Administration & Reporting

Generate and distribute arrival, departure, and in-house guest reports to relevant departments.

Assist with preparation of daily VIP, special request, and group arrival lists.

Track and report on room assignment efficiency, guest preferences, and operational challenges.

We've got you covered…

Our team members are our most important asset and that's reflected in our benefits. The Edgewater Hotel is proud to offer a variety of benefits to support team members and their families, including:

• Medical/Dental/Vision/EAP
• Supplemental benefits to select such as Short-Term Disability, Life Insurance, ADD and Pet Insurance
• 401k plan, with matching
• Vacation, Sick and Personal Time
• Onsite parking, $35/month
• Commuter Reimbursement Program - For transportation to and from work using public transportation, and with receipts submitted, we will pay up to $75 each month or 50% of the cost of a monthly ORCA pass, whichever is greater.
• Complimentary meal
• Complimentary dry cleaning for work related clothing
• NHHR discounts
• Career growth opportunities
• On Demand pay

RATE OF PAY: $30/HR

Requirements:

You own this if you have…

• Previous experience in Front Office, Reservations, or related hotel operations role preferred.
• Strong organizational skills with high attention to detail.
• Excellent communication and coordination abilities across multiple departments.
• Proficiency with hotel property management systems (PMS), preferably Opera or equivalent.
• Ability to multitask in a fast-paced, guest-focused environment.
• Flexibility to work varying shifts, including weekends and holidays.
• Core Competencies
• Guest-focused mindset with a commitment to service excellence.
• Strong problem-solving and decision-making skills.
• Team player with the ability to collaborate across departments.
• Analytical thinker with a proactive approach to anticipating challenges.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.