Ryan White Program Manager

Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.

What is in it for you:

• A commitment to work-life balance with:

• 3-weeks paid vacation and 1-week of personal time

• 12 accrued sick days per year

• 9 paid holidays, including Juneteenth

• PTO Exchange allows employees to turn unused PTO into liquid assets

• Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.

• BCBS HMO, PPO, and PPO Select Plans

• EyeMed Vision premium

• 401k program with up to 5% employer match after 90 days

• Employer-paid basic life insurance valued at one times the annual salary

• Voluntary Life and AD&D, and Short-term and Long-term disability

• Up to $720 pre-tax commuter and parking benefit account

• Flexible Spending Accounts for healthcare and dependent care

• Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF

• Employee Assistance Program with 5 employer-paid counseling sessions

• 50% off at Brown Elephant Resale Shops and discounts at local businesses

Salary: $72,100 - $75,500/annual

POSITION SUMMARY:

Reporting to the Director of Grants Management, the Ryan White Program Manager provides high-level oversight of all Ryan White Program components, supporting compliance with HRSA requirements, integration across service areas, and continuous improvement in patient outcomes. This mission critical role serves as the central point of oversight for program implementation, quality, reporting, and coordination with clinical and administrative teams. Leverages industry knowledge and best practices to promote the mission and vision of Howard Brown Health as well as supports culture enhancement and management efforts.

PRINCIPLE DUTIES AND ACCOUNTABILITIES

Program Excellence Assurance

• In conjunction with the Director of Grants Management, supports strategic leadership and oversight of all Ryan White program components, ensuring alignment with organizational goals and HRSA expectations.
• Leads cross-functional coordination between medical, supportive services, quality, and finance teams.
• Implements workflows to monitor eligibility, recertification, and imposition of charges for clients who receive services under the Ryan White HIV/AIDS program.
• Monitors client eligibility, recertification processes, and enforce program caps on charges to ensure proper utilization of resources.

Compliance & Quality Assurance

• Provides program and patient-level data review to aid in monitoring quality improvement initiatives to drive patient outcome improvement (e.g., retention in care, viral suppression).
• Collaborates with program and administrative staff to ensure continuous compliance with HRSA and funder requirements.
• Strengthens care coordination across multidisciplinary teams to optimize service delivery and reduce gaps in care.
• Monitors program performance metrics, patient outcomes, and equity indicators, recommending adjustments as needed.
• Ensures patient-centered approaches that align with organizational mission and HRSA's vision for people living with HIV.

Financial & Grant Management

• Supports fiscal oversight of Ryan White funds in collaboration with Finance, ensuring proper allocation, documentation, and compliance.
• Contributes to budget planning, forecasting, and sustainability efforts.

Staff & Stakeholder Engagement

• Schedules and conducts staff training and provide technical assistance to ensure proper documentation, reporting, and adherence to program guidelines.
• Facilitates regular program meetings, updates, and communication across departments.
• Represents the organization at HRSA-related convenings, community partner meetings, and external stakeholder engagements.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's degree from an accredited institution of higher learning in Public Health, Health Administration, Social Work, or related discipline required. Master's degree in the same preferred.
• Minimum four (4) years progressive experience in program management with a focus on grant management and/or quality improvement required. Professional experience in HIV care, Ryan White-funded programs, or federally funded health programs preferred. Experience with HRSA Ryan White data systems (e.g., RSR, HAB Performance Measures) preferred.

Knowledge, Skills, Abilities (K/S/A)

• Proficient and functional knowledge of all Ryan White program components and care coordination principles
• Functional and proficient knowledge and practice of various models of integrated care
• Ability to make formal and effective oral presentations
• Ability to prepare clear, concise, and effective reports, letter, and other documents
• Ability to evaluate procedures and issues and develop strategies and effective solutions
• Knowledge of cash-flow management and projections as well as budget creation and management
• Ability to plan, organize, and accomplish organizational goals and objectives
• Ability to handle and maintain highly confidential information with professional maturity
• Functional and proficient knowledge of various technologies including, but not limited to MS Suite and finance software platforms
• Effective communication competencies including written, verbal and listening
• Strong knowledge of research approaches and the ability to apply relevant approach toward desired outcome(s)
• Strong problem-solving acumen and the ability to engage for supervisory support when appropriate
• Ability to demonstrate an understanding and acceptance of equity, inclusion and diversity concepts, and that they are broader than just race, ethnicity, and gender
• Ability to work affirmatively with gay, lesbian, bisexual, transgender, queer (LGBTQ) and HIV positive patients

ADA Specifications

• Requires ability to speak audibly and listen
• Requires ability to use computers, telephones and other office
• Requires ability to sit for extended periods of
• May require occasional bending and lifting up to 25

Other Job Requirements

• May require periodic and local travel.

EQUAL OPPORTUNITY STATEMENT:

Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a nondiscriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.

Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.