Safety, Training, Dispatch Supervisor

DS Bus Lines Inc.

The Training Supervisor role is tasked with preparing new and current employees with all relevant information and materials to perform the duties of their job. Mostly focused on drivers, driving assistants, and dispatchers, the trainer will host training seminars, educational sessions, and repetitive training meetings to ensure all employees are up to date with best practices and current standards for the operations of their vehicles, dispatch systems, and completion of daily tasks. This position will manage a team of trainers to ensure all trainings are carried out in a scheduled and appropriate manner. Pay for this position is $45-$60,000 depending on experience.

Responsibility Profile:

• Manage the training team to ensure delivery of training materials to employees.

• Develop a schedule to assess training needs across drivers, assistants, and dispatchers.

• Conduct employee surveys and interviews to identify training gaps.

• Consult with other trainers, dispatch supervisors, managers, and leadership.

• Track and compile collected data related to training effectiveness and operational performance.

• Conceptualize training materials based on data, research, and operational feedback.

• Communicate training needs and online resources to all relevant departments.

• Create training strategies, initiatives, and materials for both field and dispatch operations.

• Contact and utilize outside vendors and resources for instructional technology.

• Test and review created materials for clarity, accuracy, and effectiveness.

• Maintain a database of all training materials, including dispatcher protocols and communication standards.

• Instruct employee training and onboarding, including dispatch software and communication procedures.

• Conduct training through new materials and updated dispatch tools.

• Review employee performance and learning outcomes, including dispatcher call handling and routing accuracy.

• Coordinate and monitor enrollment, schedules, costs, and equipment for all training sessions.

• Provide ongoing support and refresher training for dispatchers on routing systems, emergency protocols, and customer service.

• Perform other duties as assigned.

Qualifications:

• CDL with Passenger and School Bus Endorsements.

• Two (2) years of training experience.

• One (1) year of supervisory experience.

• Experience working with or training dispatchers is a plus.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

DS Bus Lines is a family-oriented company that focuses on our core values of family, respect, service, and safety. We understand how important of a responsibility transporting children is and we take that role very seriously. We strive to create mutual respect and trust with school districts so that we can work together to provide the best possible service for students and parents.