Safety & Security Manager
Q CenterSt. Charles, Illinois
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Job Description
Q Center is looking for a Safety & Security Manager to join our team!
Job Summary
The Safety & Security Manager is responsible for coordinating, supervising and directing all aspects of Safety & Security operations. This position will develop safety and security strategies, implement security procedures and coordinate the daily shift operations of Protective Services personnel. The Protective Services Manager will oversee and coordinate the safety and security program for guests, associates and property.
This position is on-site, with a typical schedule from 2:00pm - 11:30pm and can include weekends, generally a 45 hour workweek.
Starting rate for this position is $65,000/year.
Benefits
- Paid time off
- 401(K) with employer match
- Holiday Pay
- Medical, Dental and Vision Insurance with Wellness Credits
- Employee Assistance Program
- Basic Life, AD&D
- Disability Benefits
Education & Experience
- At least 3 years of progressive supervisory experience in a hospitality or related field.
- Bachelor’s degree in Criminal Justice or related field preferred.
- Proficiency with Windows Word, Powerpoint, Excel and Outlook required
- American Society for Industrial Security Membership preferred
- Certified in CPR and AED or the ability to become certified.
- Knowledge of electronic security systems, closed circuit television systems ,investigations, theft and fraud prevention, proprietary information protection, emergency and disaster planning, terrorism, general management techniques, campus security techniques, hospitality industry safety techniques, and contemporary legal and liability issues.
Physical Requirements
- Long and flexible hours sometimes required
- Medium work – exerting up to 50 pounds of force occasionally, and up to 20 pounds of force frequently
- Must be able to climb stairs, descend stairs and run
- Must be able to stand for long periods of time
- On occasion must be able to physically deter individuals who pose a threat to guest and/or associates
Fundamental Requirements
- Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
- Oversee and manage the daily operations in Security and other departments as business requires. Supervise personnel, including temporary workers, by motivating, training, coaching and counseling all associates, communicating job expectations and appraising their performance.
- Motivate, coach and counsel all department personnel according to Q Center Policy.
- Ensure the training of associates on Standard Operating Procedures, technical job tasks, and necessary certifications is achieved.
- Interview candidates for open protective services positions and follow standards for hiring approval.
- Maintain radio contact with the Department Staff and other Departments throughout shift, responding to all inquiries in a timely manner using proper etiquette.
- Organize and conduct department meetings both on a daily and monthly basis to train and develop associate morale and skills. Conduct ongoing training of department supervisors and associates to maintain standards of service.
- Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
- Maximize financial performance while upholding quality standards and maximizing levels of associate and guest satisfaction.
- Define and implement department objectives and standard operating procedures.
- Manage budget, forecast, expense, records, and contracts.
- Ensure preparation of required reports, including (but not limited to), payroll, revenue, associate schedules, and quarterly action plans; assist in maintaining an organized and comprehensive filing system with documentation of purchases, invoices, schedules, forecasts, reports and tracking logs; submit required reports in a timely manner.
- Maintain Q Center Standard Operating Procedures regarding Purchase Orders in Birchstreet.
- Develop labor schedules to align with operation needs ensuring guest and client satisfaction; make changes for-the-week, in-the-week as business changes occur and effectively communicate changes timely and appropriately.
- Conduct associate performance reviews in accordance with Q Center standards.
- Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved.
- Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
- Keep immediate supervisor fully informed of all problems or matters requiring their attention.
- Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
- Maintain a clean, organized work area and manage all necessary department supplies.
- Ensure overall associate and guest satisfaction and safety is achieved.
- Ensure overall guest satisfaction and safety is achieved.
- Identify opportunities to update or improve department objectives and standard operating procedures and make recommendations to appropriate staff.
- Prepare knowledge-based documents for training and development of associates.
- Assists with the coordination of emergency safety teams to expedite emergency evacuations and/or situations including: fire, reports of smoke, medical emergencies, active shooter, explosive devices/threats, elevator emergencies, severe weather, police matters, utility issues, etc.
- Apply proactive loss prevention and life safety standards to protect the company’s associates, guests, property and assets.
- Ensure compliance with federal, state and local regulations in the area of life safety – ensure all fire alarm systems, fire suppression systems and emergency notification systems are tested and maintained in accordance with applicable codes.
- Develop, test, adapt and oversee comprehensive emergency management plan.
- Direct the resolution of criminal related investigations in conjunction with local law enforcement, to include attendance at any court proceedings.
- Oversee day to day operations of access control systems, closed circuit television, security software programs and fire suppression/prevention systems.
- Assist with project management for capital improvements.
- Assist with managing safety training program for all departments.
- Serve as contact and manage resolution legal matters to include but not limited to criminal complaints, guest injury lawsuits, associate injury lawsuits.
- Conduct thorough internal investigations as necessary; review, edit and distribute incident reports as appropriate.
- Conduct client safety briefings as requested.
- Attend client preconvention meetings.
- Manage and oversee the Indoor Air Quality Program – schedule testing, determine testing locations, review results and recommend follow up action.
The Q Center:
Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi-talented team and event space makes us one of the Midwest’s premier special event venues!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
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If you require a reasonable accommodation to complete an application, please email your request to careers@qcenter.com and provide the job title to which you are applying.
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