Sales BDC Manager

For over 70 years, Basil Family Dealerships has been a trusted name in Western New York automotive sale and service. As a family-owned locally operated group, we are committed to treating every customer like family- and that starts with the people we hire. At Basil, you'll find a supportive, team-oriented environment with opportunities to grow your career.

Position Overview:

We are seeking a highly motivated and experienced Sales BDC Manager to lead our Business Development Center. This role will be responsible for managing a team of Sales BDC representatives, and is responsible for driving lead generation, appointment setting, and customer communication efforts that directly support our sales team's success.

The ideal candidate is a strong leader who thrives in a fast-paced environment and is passionate about creating an exceptional customer experience.

Key Responsibilities:

• Lead, manage, and motivate a team of 10 Sales BDC Representatives.
• Train, motivate, and develop staff to meet and exceed appointment-setting and sales goals.
• Monitor daily activities including inbound calls, internet leads, follow-ups, and appointment settings.
• Track and report on performance metrics (appointments set, appointments shown, sales conversions, response time, etc.)
• Collaborate with the Sales Management team to align BDC goals with dealership objectives.
• Ensure excellent customer service and timely communication with all prospects.
• Handle escalated customer concerns when needed.
• Conduct regular team meetings to review results, goals and updates.
• Conduct regular coaching sessions, one-on-ones, and performance reviews.

Qualifications:

• 3+ years of experience in a Sales BDC environment.
• 2+ years of supervisory or managerial experience overseeing teams.
• Strong understanding of CRM systems, lead management tools, and follow-up strategies.
• Excellent leadership, organizational, and communication skills.
• High energy, results-driven, and team-focused mindset.
• Ability to analyze performance metrics and adjust strategies for improvement.
• Proficient in CRM software, internet lead management, and Microsoft office.
• Automotive sales experience is a plus but not required.
• Ability to multitask and thrive in a fast-paced environment.
• Flexibility to work between 8am-7pm M-F and occasional Saturdays as needed.

What We Offer:

• Competitive salary- $65,000-$75,000 annually (based on prior experience)
• Comprehensive benefits package (Medical, Dental, Vision, 401K)
• Paid time off and holidays
• 401k retirement plan
• Employee discounts on vehicles
• Ongoing professional development and training
• A supportive and family-oriented workplace culture
• Opportunity for growth within a well-established dealership group

Ready to take your leadership career to the next level?

Apply now and become part of the Basil Family!