Sales Excellence Segment Support Specialist

Title: Sales Excellence Segment Support Specialist

Location: Kennewick, WA

Job Requisition ID: Req-259886

Time Type: Full time

About Lamb Weston

You've probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, and public Fortune 500 company, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world.

A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You'll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you'll join a winning team of 10,000+ people all dedicated to raising the bar - together.

If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you.

Job Description Summary

Sales Excellence Segment Support Specialist who combines Salesforce and SAP domain knowledge with data stewardship and Salesforce administration skills. This role ensures the accuracy, consistency, and integrity of data across Salesforce and ERP systems and support day to day product and promotion administration workflows.

The ideal candidate has strong attention to detail, thrives in cross functional collaboration (Invoice to Cash, Sales, IT), and demonstrates a track record of executing operational tasks at scale to support pricing, promotions, account hierarchies, and opportunity to order processes.

Platforms: Salesforce, Evolve, SAP S/4HANA Order/Pricing/Billing, and Trade Promotion Management.

Job Description

• Process and maintain Product Information Documents (PIDs), including adding missing items, recalling and reprocessing PIDs, and cancelling or correcting PIDs/CTRs as needed.
• Update freight and fuel versioning, item origin, and warehouse types; ensure consistency of freight rates over time and alignment with SAP data when applicable.
• Sync locations within account hierarchies and resolve missing sold‑to on CTRs; manage distributor pricing corrections and resyncs when Direct Sales Manager updates occur.
• Add/Edit/Remove TIDs and correct legacy IDs when sold‑to are added post‑contract.
• Open and execute mass update reports to correct exclusions; manage Non‑Commercial (Non‑Comm) and KAM (Key Accounts) a update at scale.
• Manually update PIDs missing opportunity data, including version history adjustments for FOB (Freight onboard) program updates when item counts are high.
• Deselect ERP during processing to prevent incorrect updates from interfacing; ensure Non‑Commercial blocks are respected.
• Remove residual change types when Salesforce does not clear after approval; perform contract/item date corrections when business needs require exceptions to Salesforce rules.
• Coordinate and execute break‑fix activities across Salesforce and Boomi interface connection; partner with Sales and IT to remediate data issues or perform manual workarounds.

Data Stewardship & Quality

• Perform accurate and timely data entry and change requests in Salesforce and ERP systems, adhering to governance standards.
• Validate and maintain master data records; monitor data quality; resolve discrepancies promptly; support periodic cleansing and audits.
• Document procedures and maintain updated process guides; generate basic reports to confirm data accuracy and completeness.

Collaboration & Process Enablement

• Serve as the liaison across Invoice to Cash, Sales, and IT to ensure proper data flow between systems and accurate final reporting.
• Assist IT with field mappings, support data loads, and resolve break‑fixes.
• Perform special projects as needed to improve Salesforce product administration and data integrity.

Basic & Preferred Qualifications

Education and Experience

• Education: Bachelor's degree required.
• Experience: 1-3 years in product administration, data stewardship, or Salesforce/ERP operations (Salesforce experience strongly preferred).
• Skills: Strong attention to detail and organization; proficiency in Microsoft Excel and data tools; ability to manage multiple tasks and meet deadlines; excellent communication and problem‑solving skills.
• Language Skills- Effectively communicate in English verbally and in writing. Spanish knowledge is an added advantage.
• Work Environment- This role will be performed in an office.

Performance Metrics & KPIs:

• Data Accuracy: Maintain ≥98% accuracy across Salesforce and ERP updates.
• Turnaround Time: Complete assigned Salesforce product admin tasks within 24-48 hours; turn around Salesforce manual update tickets within 24 hours where applicable.
• Error Resolution: Resolve identified data discrepancies within 2 business days.
• Compliance: Ensure 100% adherence to data governance and security protocols; achieve zero critical findings during periodic audits.
• Volume & Throughput: Process a defined average number of records per day/week based on workload (to be set by Invoice to Cash/Finance Shared Services Director); track cycle time for backlog items (e.g., distributor validation, duplicate promotions, freight rate consistency).

Industry-Competitive Benefits

Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include:

• Health Insurance Benefits- Medical, Dental, Vision

• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts

• Well-being programs including companywide events and a wellness incentive program

• Paid Time Off

• Financial Wellness- Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance

• Family-Friendly Employee events

• Employee Assistance Program services - mental health and other concierge type services

Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.

Anticipated Close Date

The anticipated close date is a good faith estimate for when this job will be closed. Some jobs may be unposted or filled earlier or later than the Anticipated Close Date depending on interview processes and business needs.

Anticipated Close Date: 03/30/2026

Pay Transparency

In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate's work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role is listed below.

Pay Rate or Range: $52,200.00 - $78,300.00

Equal Opportunity Employer

Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law