Sales Manager - Customer Success (Higher Education, Emea)

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you'll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

At Mentimeter, Higher Education is a strategically important segment and a key driver of our future growth. As we continue to scale in EMEA, we're now looking for a Sales Manager - Customer Success (Higher Education) to lead and grow our commercial Customer Success organization within this vertical.

This role is for an experienced people leader with a strong commercial mindset and a background in Customer Success. You'll play a key role in shaping how we drive retention, expansion, and customer value in Higher Education-while working closely with customers, data, and cross-functional partners.

The team is crossfunctional and have both Customer success managers and Relationship Managers within it.

Responsibilities for the role

• Lead, coach, and develop a team of Customer Success Managers and Relationship Managers

• Own team performance across retention, expansion, and customer value

• Set clear goals, priorities, and expectations together with your Director and leadership peers

• Drive a strong commercial and sales-oriented mindset within Customer Success

• Lead regular 1:1s, team meetings, and structured performance follow-ups

• Contribute to improving and scaling Customer Success and Higher Education ways of working

• Collaborate closely with Sales, Product, Marketing, and other Customer Success leaders

Resources we have to support you

• Close coaching and sparring from your Director and fellow Sales Managers

• Clear expectations, regular feedback, and opportunities for continued leadership growth

• Strong cross-functional collaboration across Sales, Product, and Marketing

Must haves for the role

• At least 3 years of experience leading a Customer Success team in a commercial environment

• Experience as a Sales Manager or CS Manager with clear ownership of retention and expansion

• Strong track record of working with goals, KPIs, and performance management

• Solid commercial mindset and experience driving growth through existing customers

• High ownership, structured leadership approach, and ability to scale ways of working

Nice to have

• Experience working with Education / Higher Education customers

• Experience from a scaling SaaS or subscription-based business

Please note: This position is located onsite at our office in Stockholm, with a flexible start date, ideally as soon as possible.

What Mentimeter can offer

At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It's not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

AI and Hiring at Mentimeter

At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people.

• AI does not screen or decide on candidates.
• There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person.
• Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking.

AI strengthens our work, but it does not define it. At Mentimeter, we're not building an AI-driven hiring process - we're building a people-first culture, where technology helps us listen, learn, and grow together.

Culture at Mentimeter

At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Learn more about our culture by visiting our Culture page.

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