Sales Operations Manager

• Assist in quoting parts only accounts.
• Support creation of PowerPoint presentations for agents as needed
• Entering project orders/sales engineering requests
• Process new customer paperwork
• Database management
• Maintains reports and dashboards
• Manage routine sales transactions to best support the customer while freeing the sales team up to focus on prospecting for new customers and further developing existing relationships.
• Communicate with customers via phone and email.
• Follow up with customers on order/PO questions we may have.
• Communicate as needed with the Purchasing Department and Plant Operations to ensure customers’ delivery expectations are met or exceeded.
• Assist the sales team with meeting revenue and gross profit expectations.
• Process RMA equipment returns for warranty advance replacements and/or account credits.
• Update reports and dashboards in Salesforce CRM that provide management visibility into sales metrics.
• Maintain sales wallboard that displays daily activity metrics to increase sales productivity.
• Identify process and workflow errors and inform management for resolution.
• Revise and update internal process documents as processes change to align with business needs.
• Assist with administrative duties for the commercial team as needed to include scheduling training and travel.
• Is primary backup for Customer Success Manager and sales as needed.
• Models appropriate behavior in regards to Optus’ Core Values and Code of Ethics.
• Other duties or tasks as assigned by management.

• Bachelor’s degree (BA/BS) from four-year college or university or equivalent experience.
• Experience in a technically-geared work environment preferred.
• Experience in Microsoft Word and Excel spreadsheet development required.
• Familiarity in utilizing a CRM system for account management activities and reports, Salesforce is preferred.
• Strong organizational and administrative skills with a positive, professional attitude and able to work in a progressive, challenging environment.
• Must have exceptional verbal and written communication skills.
• Must be able to multi-task and handle stressful situations in a professional manner.
• Must be able to work independently within a team-oriented organization.
• Must be a team player with a positive attitude and demonstrate excellent customer service skills.

• Competitive pay with bonus opportunities
• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

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