Sales Support & Customer Support Representative

This job is posted by the PCDA and hired by Century Products. The contact will be CMartin@centuryproductsusa.com

Century Products is seeking a Sales Support & Customer Support Representative to support our Business Development and Logistics teams. This position plays a key role in managing customer communications, processing orders, and ensuring accurate, timely coordination between customers and internal departments. This is a support-driven role focused on customer service, order accuracy, and follow-up-not commission-based sales.

Key Responsibilities

Customer Support & Account Coordination • Serve as a primary point of contact for customers via phone and email • Respond to customer inquiries regarding orders, quotes, and order status • Enter and maintain accurate customer orders and records in ERP and CRM systems • Follow up with customers to confirm order accuracy and satisfaction • Assist with resolving order discrepancies, returns, or service issues

Sales & Business Development Support • Support Business Development with quotes, new account setup, and follow-up communication • Handle inbound inquiries and assist with outbound follow-up as directed • Support sales activity in designated areas of need (no pricing authority) • Assist with trade show and event follow-up by documenting leads and opportunities

Internal Coordination • Coordinate with Logistics regarding shipping schedules and customer updates • Work with Accounting on invoice or payment-related questions • Maintain organized documentation related to orders, quotes, and customer communication • Prepare basic reports related to orders and customer activity

Qualifications

• Associate degree in Business, Agriculture, Communications, or a related field preferred • Equivalent combination of education and relevant experience may be considered • 2+ years of experience in sales support, customer service, or order processing preferred
• Experience in manufacturing or distribution environments is a plus • Proficiency with Microsoft Office (Excel, Outlook) and CRM/ERP systems • Strong communication skills and attention to detail • Ability to manage multiple priorities in a fast-paced environment • Customer-focused mindset with a collaborative approach

Work Environment & Requirements

• Onsite position based in Ponca City, OK • Office-based role with regular phone and computer use • Occasional light lifting (up to 20 lbs) • Interaction with production or warehouse areas as needed