Sales Support Coordinator

Position Title: Sales Support Coordinator

Reporting To: Sales Support Manager

Location: Northeast

Position Summary:

As the Sales Support Coordinator, you will be part of the Sales Operations team within the Phigenics Sales Organization reporting to the Sales Support Manager dedicated to supporting the Northeast Area. This position will be responsible for a variety of administrative support services for the Account Managers within your assigned area.

Key Responsibilities:

• Provide general support and coordinate a variety of administrative activities for the account management team and external clients.
• Act as a customer point of contact for issues and questions relating to their supply orders.
• Initiate testing supply orders to designated internal and client collectors.
• Initiate testing service orders for external clients
• Manage and facilitate the Chain of Custody process for testing services.
• Work in Phigenics customer software to ensure reports are properly uploaded.
• Participate as needed in monthly planning meetings to confirm orders placed, tracking, and rendered services.
• Maintain an understanding of the remaining PO balance per contract so overbilling can be avoided. A tracking system will be provided.
• Maintain and update the pre-built distribution list for reports and scheduled orders.
• Keep accurate records of contacts and ship to address in Phigenics designated systems.
• Support Account Managers periodically with collector meetings.

Key Qualifications:

• Education: Bachelor's degree in Business, Sales, Marketing, or a related field preferred.
• Experience: 2+ years of experience in sales support, customer service, or an administrative role. Experience in a fast-paced sales environment is a plus.
• Technical Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM systems such as HubSpot or Salesforce.
• Communication: Strong verbal and written communication skills with the ability to interact professionally with customers and internal stakeholders.
• Organizational Skills: Excellent organizational and multitasking abilities, with a keen attention to detail.
• Problem-Solving: Ability to troubleshoot and resolve customer and sales team issues in a timely and effective manner.
• Team Player: A collaborative attitude and the ability to work well within a team environment while maintaining a proactive and independent approach to tasks.