Salesforce Administration Manager

About the team:

The Revenue Operations team is a talented group of engaged individuals that serve the broader organization through the creation and timely execution of the company's strategy & plans. The team spearheads the communication and deployment of prioritized tactics, creates swift tracking and analysis of metrics, and ensures excellence in cross-functional process development.

Role Overview:

We are seeking an experienced and driven Salesforce Administration Manager to lead and scale our Salesforce capabilities, with a particular focus on advanced automation using Salesforce Flows. In this role, you will ensure the platform meets business needs, foster best practices, enable user adoption, and mentor a team of Salesforce administrators. You'll be a key cross-functional partner across Sales, Marketing, Customer Success, Client Services, and Revenue Operations.

The ideal candidate has deep technical skills in Salesforce Flow Builder, strong leadership experience, and a proven track record of building scalable, maintainable, and well governed Salesforce solutions in a growing company.

Key Responsibilities

Leadership & Strategy

• Lead, mentor, and grow a team of Salesforce administrators.
• Define and own the roadmap for Salesforce platform enhancements, automation, integrations, and technical debt remediation.
• Partner with senior leadership and stakeholders to align Salesforce strategy with overall business objectives.
• Enhance existing governance, best practices, and operating models for the Salesforce org (release cadences, documentation, change control).
• Serve as the escalation point for complex configuration, architecture, and performance issues.

Platform Administration & Automation

• Oversee core system administration - users, profiles, roles, sharing rules, permissions, data security.
• Design, build, test, maintain, and optimize Salesforce Flows (Screen Flows, Record-Triggered Flows, Scheduled Flows, etc.) as primary automation tools.
• Review, refactor, and optimize existing flows, processes, triggers, and workflows for performance and maintainability.
• Perform system audits, monitor system health, and manage technical debt.
• Lead sandbox refreshes, release management, and deployment.

Stakeholder & Business Partnership

• Work closely with business owners (Sales, Marketing, Customer Success, Client Services, and Revenue Operations) to gather requirements, design solutions, and translate business processes into scalable Salesforce automation.
• Conduct design reviews and architecture discussions for proposed features or enhancements.
• Present and communicate project status, roadmaps, impacts, and tradeoffs to leadership.
• Lead training, documentation, and enablement efforts to drive adoption of new features and flows.

Data, Reporting & Insights

• Oversee data quality, deduplication, cleansing, and data governance policies.
• Collaborate with Business Intelligence and Data Warehousing to expose necessary data via reports, dashboards, or APIs.
• Construct and maintain Salesforce reports and dashboards for major company KPIs, task completion rates, and sales forecasting.
• Monitor key metrics (user adoption, automation error rates, performance, system usage) and incorporate feedback into improvements.

Required Qualifications & Skills

• 5+ years of hands-on Salesforce admin / configuration experience.
• 2+ years in a leadership or managerial capacity (leading admins, operations, or platform teams).
• Deep expertise in Salesforce Flows - building and optimizing Screen Flows, Record-Triggered Flows, Scheduled Flows, Subflows, etc.
• Strong understanding of Salesforce security model (profiles, permission sets, role hierarchies, sharing).
• Experience with release management, deployment tools, and version control
• Working familiarity with integrations (REST APIs, middleware, ETL tools) and how automation interacts with integrations.
• Proven ability to refactor and optimize existing automations (flows, apex, triggers).
• Excellent problem-solving, design-thinking, and system architecture judgment.
• Strong stakeholder management and communication skills - able to bridge technical and nontechnical audiences.
• Experience in a dynamic, fast-paced environment (scale-up / growth context).
• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or equivalent experience.

Preferred / Nice-to-Have

• Salesforce Certified Administrator, Advanced Administrator, and/or Platform App Builder (or equivalent).
• Experience with Flow Orchestration, Flow Interview, and newer automation paradigms in Salesforce.
• Experience with managed packages / AppExchange apps.
• Experience in Payment Processing, Fintech, or tech / software related companies.
• Familiarity with Salesforce AI / Einstein / Agent capabilities as they relate to process automation.
• Experience with sandbox management and environment strategies across multiple business units.