Salesforce Administrator - CPQ Product Owner

Salesforce Administrator - CPQ Product Owner

James Hardie Building Products

Location: Dahlonega, GA

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie, TimberTech, AZEK Exteriors, Versatex, fermacell, and StruXure.

This position will be based at our Struxure Outdoor business unit in Dahlonega, GA.

We are looking for Salesforce Administrator with a deep understanding of the Salesforce platform who can understand both our current setup and our business objectives in order to quickly identify areas of improvement. The incumbent should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms and clearly explain design options and their potential impact.

Responsibilities

This is a varied, business-facing role with the following responsibilities:

• System Administration: Manage and enhance the Salesforce CPQ platform, including product bundles, product rules, and price rules.
• Process Optimization: Own and streamline the opportunity-to-cash (O2C) process, ensuring seamless transitions from quote to order to contract.
• Troubleshooting: Investigate and resolve issues related to configuration, pricing, and quote generation.
• Cross-functional Collaboration: Partner with sales operations, finance, product, and engineering teams to translate business requirements into technical solutions.
• User Support and Training: Provide day-to-day support to users, develop user guides, and conduct training sessions.
• Documentation: Maintain system documentation, user guides, and release documentation.
• Continuous Improvement: Proactively identify bottlenecks and propose enhancements to improve efficiency and scalability.
• Data Integrity: Ensure data accuracy and consistency across the CPQ system and other integrated applications.
• All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Understanding of basic triggers/Apex code knowledge
• Sandbox environment management
• DevOps/release management experience
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance, including security reviews, release updates, health check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation
• Management of integrated applications and third-party suppliers.

Qualifications and Background

Required:

• Bachelor's degree in Computer Science, Software Engineering, or related technical field.
• Strong Salesforce product knowledge and at least five years of hands-on Salesforce Administration experience
• Salesforce and CPQ Expertise: 5 years' hands-on experience with Salesforce administration, user management, and CPQ configurations like product bundles and pricing rules.
• Problem-Solving: Strong analytical and problem-solving skills to troubleshoot complex CPQ issues.
• Communication: Excellent communication skills to work effectively with both technical and non-technical stakeholders.
• Process Improvement: A proactive mindset to identify and implement process enhancements and automation.

Knowledge, Skills, and Abilities

• Excellent communication skills to work effectively with both technical and non-technical
• A proactive mindset to identify and implement process enhancements and automation.
• Salesforce CPQ Specialist certification preferred.
• A proactive attitude to platform enhancements
• Designing scalable, best-practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes
• DevOps/release management experience

The AZEK Company was acquired by James Hardie.

James Hardie is the industry leader in exterior home and outdoor living solutions, with brands including Hardie, TimberTech, AZEK Exteriors, Versatex, fermacell, and StruXure. With 8,000+ employees worldwide, we're united by our purpose of Building a Better Future for All through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities. For more information, visit www.jameshardie.com.

Following The AZEK Company's acquisition by James Hardie, we remain committed to providing fair and equitable employment experience for all candidates.

Join us in shaping the future of our business!