Salesforce Analyst

Brandeis University is seeking a curious, collaborative, and mission-driven Salesforce Analyst to join our Information Technology Services (ITS) team. If you're inspired by technology's role in supporting a world-class research university-and you love translating business needs into powerful system solutions-this role offers the opportunity to make a meaningful impact across campus.

At Brandeis, our people are our strength. We offer a competitive salary, robust health and wellness benefits, a generous 403(b) match, and tuition assistance for employees and their families. We are also proud to support a hybrid work model, with meaningful in-office collaboration on our beautiful Waltham campus.

About the Role

As our Salesforce Analyst, you will serve as a critical partner to departments across the university-optimizing our Salesforce ecosystem, expanding adoption, and delivering creative, scalable solutions. You'll work within ITS and in close partnership with campus stakeholders to ensure that Salesforce and related CRM applications truly meet the needs of our community.

You will support and enhance a suite of platforms, including:

• Salesforce Sales Cloud

• Kindsight ascend Fundraising Platform

• ascend Portal

• Linvio Events

• Salesforce Marketing Cloud Account Engagement

This is an exciting opportunity for someone who enjoys solving complex challenges, translating user needs into technical solutions, and owning projects from requirements to deployment.

What You Will Do

Salesforce Analysis & Optimization (80%)

• Collaborate one-on-one with end users and subject matter experts to gather requirements and design enhancements.

• Map, convert, and validate data from non-Salesforce systems into Salesforce.

• Support system upgrades and enhancements-requirements gathering, documentation, configuration, testing, and rollout.

• Provide day-to-day functional and technical support for Salesforce and related applications.

• Manage and resolve help tickets through TeamDynamix within SLA expectations.

• Develop roadmaps for the continued growth and adoption of Salesforce across university departments.

Training & Knowledge Transfer (20%)

• Develop and deliver training materials in partnership with the ITS Change Management Office.

• Maintain and expand documentation for end-users and internal ITS stakeholders.

• Serve as a resource and advisor to colleagues seeking to better understand Salesforce and related tools.

Other Responsibilities

• Participate in ITS-wide initiatives and projects as needed.

The hiring range for the position is $82.9-94.7K.

Please note that this is a hybrid position and requires coming to the campus located in Waltham, MA.

What You Bring

• BA/BS degree required.

• 3+ years of Salesforce experience plus Salesforce Certified Administrator (required).

• Hands-on experience with Salesforce configuration and management of Contacts, Accounts, Leads, and Opportunities.

• Experience with data conversion, mapping, and validation across systems.

• Strong analytical, troubleshooting, and time-management skills.

• Ability to maintain confidentiality and work effectively under deadlines.

• Curiosity and the ability to learn new technologies to solve business challenges.

• Experience with the following is a strong plus:

• Higher education experience

• Familiarity with declarative Salesforce tools

• Experience with event management or email marketing platforms (Linvio, Account Engagement, etc.)

Why Brandeis?

Brandeis is a top-tier research university with the heart of a liberal arts college-deeply committed to academic excellence, equity, access, and innovation. You'll join a passionate and collaborative ITS team that values continuous improvement, professional growth, and meaningful partnership with the campus community.

Ready to make an impact?

Apply today and help shape the future of CRM operations at Brandeis University.

Pay Range Disclosure

The University's pay ranges represent a good faith estimate of what Brandeis reasonably expects to pay for a position at the time of posting. The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements.

Equal Opportunity Statement

Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, caste, military or veteran status or any other category protected by law (also known as membership in a "protected class").