Salesforce Service Cloud Developer

Where we Work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

About your skills

• Technical Problem-Solving: You can analyze complex business requirements and design elegant solutions that balance functionality, performance, and maintainability.

• Technical Depth: You have a deep understanding of the Salesforce platform capabilities and limitations, allowing you to make optimal architecture decisions.

  • Advanced Apex development skills including bulkification, governor limit optimization, and asynchronous processing

  • Proficiency in JavaScript, HTML, and CSS, Aura, LWR  for Lightning Web Component development

  • Expert-level Flow builder skills with the ability to create complex, multi-step flows

  • Experience with SOQL and SOSL query optimization for large data volumes

  • Demonstrated ability to design and implement custom APIs using Apex REST and SOAP services

  • Version control expertise using Git, including branching strategies and merge conflict resolution

  • Proficiency with developer tools including Developer Console, VS Code, and Salesforce CLI

  • Understanding of security best practices including sharing architecture and permission sets

• Collaboration: You excel at building relationships with team members and both technical and non-technical business partners to deliver integrated solutions that meet business objectives.

• Flexibility: You adapt quickly to changing priorities and requirements while maintaining productivity and quality. You’re comfortable switching between configuration and code-based tasks as needed, approaching each challenge with the right tool for the job.

About this role

As Udemy transitions from Zendesk to Salesforce Service and Experience Clouds, we are seeking a highly skilled Salesforce Service Cloud Developer to help design, build, and scale solutions that enhance our global customer support operations. Supporting both Direct-to-Consumer (DTC) and B2B (Enterprise) use cases, you will be instrumental in delivering complex, secure, and scalable implementations using both declarative tools and custom Apex/LWC development.  You’ll collaborate closely with Product Managers, Admins, and cross-functional business partners to bring strategic initiatives to life—from advanced case management to AI-driven automation.

What you’ll be doing 

• Collaborate with product managers and architects to design scalable solutions within Salesforce Service and Experience Clouds that address complex business requirements

• Develop custom functionality using Apex classes, triggers, test classes, LWR, SOQL, SOSL and Lightning Web Components following best practices in performance, security, and modular design.

• Design and implement advanced automation using Flows, Process Builder, and Apex with complex branching logic, transaction control, and error handling

• Build and maintain integrations between Salesforce and external systems using REST/SOAP APIs, platform events, and Workato

• Execute configuration tasks, data migrations, and transformations using both declarative tools and custom ETL processes

• Support testing phases (QA, SIT, and UAT) and manage deployments across environments using Gearset with Udemy defined CI/CD practices

• Create comprehensive technical documentation and participate in knowledge sharing to ensure solution sustainability

• Actively engage in agile development practices including sprint planning, backlog grooming, and daily standups to deliver high-quality solutions on schedule

What you’ll have

• 5-10 years of experience developing and administering Salesforce Service Cloud, with emphasis on supporting global SaaS companies

• Experience with Salesforce Experience Cloud, Workato, Gearset, and AI solutions are preferred.

• Required Salesforce certifications:

  • Salesforce Administrator

  • Platform App Builder

  • Platform Developer I certifications

• Preferred Salesforce certifications:

  • Platform Developer II

  • Service Cloud Consultant

  • Experience Cloud Consultant

  • Javascript Developer 1

• Hands on experience implementing complex Service Cloud solutions including Cases, Knowledge, Omni-Channel, and advanced automation

• Advanced skill in both declarative development (Flow, Process Builder, Validation Rules) and programmatic development (Apex, Aura, LWR,  Lightning Web Components, API integrations)

• Experience working in an agile development environment with regular sprint cycles

• Excellent communication and collaboration skills, with the ability to translate technical concepts to non-technical stakeholders