SAP S/4 Hana Cloud Techops Support

Job Description & Summary

Our Internal Business Application Centre (IBACentre) team offers you the opportunity to support our core business functions by implementing applications that enable more efficient work and the delivery of top-notch services. Our team focuses on managing core and global business applications, ensuring their continuous operation, handling customer relationships, and incidents with precision

We are looking for:

SAP S/4 HANA Cloud TechOps Support

The position is part of the SAP S/4HANA Cloud internal IBAC Team, responsible for team management and ongoing technical support, system operation and monitoring .

Your future role:

• L2 Technical support of the SAP S/4HANA Public Cloud applications, integrations and environments,
• Maintain services on SAP BTP like CPI, IAS, ALM, DI, SAC etc.,
• Configure, enhance and upgrade SAP S/4HANA Public Cloud applications and integrations,
• Provide day-to-day support on various technical and infrastructure issues,
• Technical monitoring and support of Integration,
• Handle tasks including problem resolution, request fulfillment, configuration changes, supporting production documenting, and implementation support,
• Manage system configuration and user access/security in accordance with corporate guidelines and policies,
• Create and deliver appropriate documentation, training and communication around feature(s) and process changes.

Apply if you have:

• Previous experience in SAP complex international environment (the role requires high level agility and professional approach when dealing with multiple stakeholders and key internal clients from PwC global network),
• 4+ years of working experience and practical knowledge of the technical support of the various SAP landscapes, preferably in cloud technologies,
• Previous L2, L3, TechOps Support experience working with ITSM Tools (preferable ServiceNow),
• Previous experience in SAP cloud-based solution,
• SAP Integration certification or proven experience,
• Strong knowledge of SAP Cloud Integration (CPI) or SAP PO/PI,
• Knowledge of API management tools,
• BADI and ABAP experience - preferably on SAP Cloud Platform,
• Ability to quickly and effectively prioritize multiple requests,
• Excellent communication skills (written /verbal) with emphasis on demonstrated ability to convey complex technical principles to non-technical audiences,
• Proficiency in information analysis and synthesis focused on resolution of complex problems,
• Ability to work independently, as well as part of a team, desire to interact with, and help end users,
• University degree in Information Technology or related fields,
• Fluent English skills,
• Current residence in the territory of Poland (required).

By joining us you gain:

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,

• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,

• Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,

• Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,

• 3 paid hours for volunteering per month,

• Additional paid Birthday Day off,

• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment Process:

• Apply,
• Talk to our Recruiter on a short HR screening call,
• Get to know each other better during an interview with the recruiter and hiring manager.

With any queries please contact pl_ITrecruitment@pwc.com with job title in the subject.

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