Schedule Management Support (60620)

Job Summary: The Schedule Management Support team is responsible for handling internal and external transfer and referral requests, supporting the Service Operations team, maintains the quality and accuracy of transfers and referrals, and provides administrative support to schedule clients effectively and accurately. This position works as part of a multi-disciplinary team to provide answers to inquiries and questions, troubleshoot problems and provide information, intervention or referrals with a professional and respectful customer service focus. Additionally, the Schedule Management Support provides a variety of support services in connection to the day-to-day operations in a health care environment serving clients.

Essential Functions:

• Is responsible for navigating the treatment/services needs of the caller or patient and assists with setting appointments, rescheduling and or referring them to internal or external resources and professionals; completing enrollment as needed for clients to receive services.

• Ability to work and maintain compliance reports daily for a variety of service lines.

• Ability to multitask with inbound and outbound phone calls.

• Seeks and maintains efficiencies for Diversus Health's operations processes.

• Develops and maintains strong internal/ external working relationships and communication.

• Attends and completes all required job-specific trainings and meetings as designated.

• Maintain a positive work environment.

• Supports Service Operations team and greets all visitors while making them feel welcome, whether in person or telephonically, and notifies staff of client arrival and directs visitors to appropriate location.

• Stay abreast of regulatory requirements and company policies ensuring timely adherence to meet standards.

• Acts as a patient/client advocate at all times by ensuring they receive the best operational experience and quality customer service that meets their individual needs and preferences.

• Represents Diversus Health as a professional, ethical, and positive steward of the mission of the organization during community events and meetings.

• The environment at Diversus Health is fluid and roles and responsibilities may be altered to accommodate changing business conditions and objectives. Employees may be asked to perform duties that are outside specific work that is listed within their job descriptions. This position may require you to work standard hours, as well as flexible hours both before and after standard hours necessary to positions needs.

• Mobility clause: Based on business need, this position may be needed to work and/or travel on a temporary basis at any premises which the agency currently has or may subsequently acquire or at any premise at which it may from time to time provide services. This position may require that the employee travel with or without notice as needed within the scope of the position responsibility.

Knowledge/Skills/Abilities:

• Minimum high school diploma or equivalent experience.

• Strong work experience in customer service industry, preferably 2+ years.

• Excellent data entry skills

• Excellent computer skills, with extensive experience using program within Microsoft Office, to include Word, Outlook and Excel preferred.

• Electronic Health Records experience.

• Excellent verbal and written communication skills.

• Excellent organizational skills.

• Ability to maintain sensitive and confidential information.

• Strong ability to interact successfully with a variety of individuals.

• Strong knowledge of Release of Information process.

• Proven work history in a fast-paced environment with competing priorities and the expectation to multi-task.