Scheduler - Surgery ASC

Job Title: Surgery Scheduler

Department: Physician Office

Reports To: Director, Physician Practice Operations

Position Summary:

We are seeking a highly organized, proactive, and compassionate Surgery Scheduler to join our dynamic team. This role is critical in ensuring the efficient and effective scheduling of surgical procedures within our Ambulatory Surgery Center (ASC). The ideal candidate will be a master of coordination, possess exceptional communication skills, and be passionate about removing barriers to care for our patients. This position will also be expected to cross train on check in and check out and medical assisting duties.

Key Responsibilities:

• Optimize the ASC schedule to maximize utilization and minimize downtime, ensuring all surgical blocks are efficiently filled.
• Coordinate and schedule surgical procedures in collaboration with physicians, clinical teams, and patients.
• Manage pre-operative clearances, ensuring all necessary documentation and approvals are obtained in a timely manner.
• Identify and resolve barriers to care, including insurance authorizations, transportation issues, and patient readiness.
• Maintain accurate and up-to-date records in the electronic health record (EHR) and scheduling systems.
• Communicate effectively with patients, providers, and internal departments to ensure a seamless surgical experience.
• Prioritize multiple tasks in a fast-paced environment while maintaining attention to detail and a high level of customer service.
• Monitor and report on scheduling metrics, identifying trends and opportunities for process improvement.
• Cross train for check in and check out and medical assisting:

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in medical scheduling, preferably in a surgical or ASC setting.
• Strong understanding of medical terminology, insurance verification, and pre-op requirements.
• Excellent verbal and written communication skills; must be comfortable and professional on the phone.
• Proven ability to manage multiple priorities and work independently.
• Proficiency in EHR systems and scheduling software