SCP & Ombudsman Program Specialist

Description

Company name: Philadelphia Corporation for Aging

Title of position: SCP & OMBUDSMAN PROGRAM SPECIALIST

Position type: Full Time

Pay range: $44,423.40 - $51,425.64 varies based on experience.

Location: Long - Term Care Options (LTCO)

THE ORGANIZATION

A private nonprofit organization founded in 1973, Philadelphia Corporation for Aging (PCA) is a large agency that is part of the Area Agency on Aging (AAA) nationwide network. Founded as a result of the federal Older Americans Act, the AAAs are mandated to "facilitate the area-wide development and implementation of a comprehensive, coordinated system for providing long-term care in home and community-based settings, in a manner responsive to the needs and preferences of older individuals and their family caregivers." PCA carries out this mission through advocacy, stewardship of public funding, planning, development and administration of programs, and service coordination.

The mission of PCA is to improve the quality of life for older Philadelphians and those with disabilities and assist them in achieving the greatest possible levels of health, independence, and productivity.

Benefits:

• Medical, prescription drug, vision, and dental coverage
• Flexible spending plan (health and dependent care)
• EAP, life insurance, short- and long-term disability insurance
• Pre-tax commuting, and parking benefits
• 403(b) retirement plan with employer contributions and optional employee pre-tax contributions.
• Annual paid time off and vacation will be based upon tenure (Note: vacation and personal days are front loaded and are pro-rated if date of hire is not January 1st; sick days are accrued based on hours worked).

Description of Role: Under the supervision of the Assistant Director of Volunteer Services, the SCP and Ombudsman Program Specialist (SCPO Program Specialist) working in tandem with the SCP Coordinator, is responsible for coordinating the assignments, schedules and maintaining records of the Senior Companions and the consumers they serve. The SCPO Program Specialist also provides technical assistance to the Philadelphia Long Term Care Ombudsman Program (PLTCOP) funded by Philadelphia Corporation for Aging's subcontracted agencies and is responsible for coordinating efforts to improve and enhance the network of Long-Term Care (LTC) Ombudsman services in Philadelphia. This position also manages the contracts for LTC Ombudsman services.

Requirements

Required Education and Experience:

• Bachelor's degree in social work or related Social Sciences
• Minimum of two years of work experience in the delivery of human services or social services.
• Experience working directly with the older adult population is preferred.

Job Responsibilities:

a. Screen, interview and recommend applicants for enrollment to the Senior Companion Program, as needed, including the completion of background clearance checks.

b. Maintain files for Senior Companions ensuring compliance with AmeriCorps Seniors and Corporation for National and Community Service (CNCS) requirements.

c. Process incoming consumer requests for SCP services. Maintain waitlist, coordinate match and assign consumers to Senior Companions and conduct introductory visits to consumers, as needed.

d. Complete home assessments to introduce Senior Companions to their assigned consumers, to ensure the match is an appropriate and good fit.

e. Provide continual monitoring of the match to ensure activities are in accordance with the Program requirements.

f. Provide supervision, guidance and follow-up to Senior Companions as needed to address issues and concerns to ensure the needs of both the Senior Companions and consumers are met.

g. Document and maintain case file records on Senior Companions including updates to weekly schedule, enrollment forms, income verification, performance evaluations, leave of absence and other required documents, as needed.

h. Assist Companions as needed with completing bi-weekly time sheets and payroll information. Work in coordination with Volunteer Station Supervisors during payroll process to ensure all Companions are paid in a timely manner.

i. Assist with maintaining record-keeping systems for all services including a computer database of Companions (Volunteer Reporter and PeopleSoft) and updating consumer status information as needed.

j. Assist with the in-service training of Companions, including training on the completion of Time Sheets and Travel Vouchers.

k. Provide written reports to the Program Manager regarding Companion and consumer statistics, number of hours completed, sick leave, terminated consumers and other information as needed.

Ombudsman Program

l. Collaborate with the Assistant Director to develop monitoring plans and tools.

m. Review and develop service standards, specifications and eligibility criteria.

n. Review and evaluate subcontractor spending, develop, and implement Request for Proposal (RFP) process for required service for PLTCOP.

o. Review and evaluate programmatic and financial reports of subcontractors, including approval of expenses through monthly invoicing process.

p. Act as a designated LTC Ombudsman for PCA including receiving and mediating consumer complaints and responding to inquiries about Ombudsman services.

q. In conjunction with the Assistant Director, serve as an Area Agency on Aging (AAA) liaison between PLTCOP and Pennsylvania Department of Aging (PDA).

r. Schedule and facilitate regular meetings with PLTCOP provider staff and volunteers to address problems and issues.

s. Provide technical assistance to facilitate coordination of services that are compliant with the Ombudsman Aging Program Directive (APD) and program specifications.

t. Receive and distribute information regarding regulatory actions against long term care facilities (i.e., nursing homes, personal care homes). Assist in consumer relocation planning as needed.

u. Represent PCA as needed, at local, regional, state, and national meetings on Ombudsman services and related topics.

v. Perform other tasks and duties as assigned.

Professional Characteristics:

• Excellent interpersonal, verbal, and written communication skills.
• Detailed oriented and results driven with accuracy.
• High level of energy and flexibility
• Extremely organized with time management skills and ability to multi-task.
• Highly dependable able to work in a high-volume fast paced environment.
• Complete require training and pass LTC Ombudsman certification (Within 1st Quarter, dependent upon the State of PA)

Additional requirements:

1. Pre-employment physical

2. Drug testing

3. Criminal history clearance

For information on Philadelphia Corporation for Aging, including more information on our company culture, visit our website at https://www.pcacares.org/

All applicants will receive an acknowledgement that their application has been. Those candidates selected for further consideration will be contacted.

Philadelphia Corporation for Aging is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.