Seasonal Front Desk Specialist In The Lodge At Steamboat

Work with Vacasa, a Casago Company this Winter season!

Are you passionate about customer service and love assisting people every day? If so, you could be the perfect fit for our Front Desk Specialist role! We're looking for a hardworking, enthusiastic individual to be the welcoming face for our guests, vendors, and homeowners at our local management office. In this role, you'll handle various administrative tasks, answer inquiries, and ensure a positive experience for everyone you interact with.

This is a seasonal position. Employment dates begin as soon as 11/15/25 and work through end of season on or around 4/15/26 As a part-time, seasonal position, exact schedule and hours are varied based on the needs of the business and may fluctuate from one week to the next.

Compensation

• $21 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• More benefits and company perks information below.

Essential Job Functions

• Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office.
• Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern.
• Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable).
• Verify unit availability to assist with scheduling vendor or realtor visits.
• Meet and maintain company standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
• Identify potential owner leads from walk-ins or incoming calls and pass the information along to your designated company Business Development Representative.
• Build and maintain business relationships and open lines of communications with other internal support teams.
• Other duties as assigned because every day is different in hospitality!

Skills + Qualifications

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• Minimum 1 year experience in administrative or customer service style role is a bonus.
• Excellent time management skills with the ability to change activity frequently and cope with interruptions.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people-online or in person-and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always.

Workplace Environment + Physical Requirements

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities - often in varying weather conditions.
• We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Reliable transportation required.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

Benefits + Perks

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts
• Part Time, Seasonal & Intermittent classified employees are not eligible for benefits. Vacasa will review the average hours worked during your first 90 days of employment and you'll be communicated with if you become eligible. Please visit our careers page to see our full benefits package and what you have to look forward to if / when you become eligible.