Seasonal Tax Professional (Temporary)

The mission of Goodwill Industries Southern Rivers is to develop people, change lives, and build communities. At Goodwill, we aspire to bring refunds back to taxpayers and the community by mentoring, inspiring, and leading, with the purpose of financial wellness education and free tax preparation through the VITA (Volunteer Income Tax Assistance) Program.

Description:

As a Seasonal Tax Professional, you'll serve clients with diverse tax needs with the support of an expert team dedicated to providing you with the advanced tax training you'll need to be successful. Your day-to-day responsibilities include:

• Complete and successfully certify in tax law training, including the use of electronic filing software, to provide free tax return preparation for eligible taxpayers.
• Prepare tax returns after being cleared by the intake & Interview station
• Review tax returns completed by fellow seasonal tax professionals and volunteer tax preparers, ensuring that every taxpayer receives top quality service and that the tax returns are error-free.
• Assist volunteers and clients with questions accurately and in a timely fashion.
• Assist Site Coordinator with prompt transmittal of tax returns in accordance with IRS guidelines and Goodwill best practices.
• Assist the Site Coordinator with the timely resolution of rejected tax returns by contacting clients by phone, meeting with them when they return, explaining the reason for the rejection, and patiently working with them to resolve and resubmit the return.
• Inform clients about additional financial services offered by Goodwill and in the community.
• Perform other duties as assigned or requested by your immediate supervisor or Goodwill SR leadership.

Operating Hours and Days

This is a seasonal position based upon business needs and availability. Occasional evening and weekend work may be required as job duties demand. Our hours of operation are as follows:

• Monday: 9 am- 5 pm
• Tuesday: 9 am- 5 pm
• Wednesday: 9 am- 5 pm
• Thursday: 9 am- 5 pm

Requirements:

• Ability to work 30 hours weekly throughout the tax season.
• Experience working in a fast-paced environment.
• Ability to pass a background and drug screen.
• Complete and pass the IRS Certification listed below
• Volunteer Standards of Conduct
• Intake/Interview & Quality Review
• Advance
• Military

Knowledge, Skills & Ability

• Ability to work with people with disabilities and be understanding
• Ability to make reasonable accommodations for individuals with disabilities within supervised positions
• High level of enthusiasm, motivation, persistence, and a positive attitude
• Possess and display excellent analytical, critical thinking, organizational, verbal and written communication skills with a diverse audience
• Ability to use a computer
• Proficient in Microsoft Office: Word, Excel, PowerPoint, and Outlook.
• Ability to maintain confidentiality
• Ability to act and make decisions that align with the organization's values of- Honesty, Integrity, Respect, Excellence, and Service
• Must successfully pass a pre-employment drug screen and a federal background check.
• Must be able to attain VITA Tax Law Certification(s)