Security Dispatch

SUMMARY

In support of the university's mission and objectives, the Security Dispatcher manages emergency and non-emergency calls, coordinates responses, and monitors public safety officers.

Emergency Communication and Dispatch

• Utilizes clear, concise, and consistent excellent communication skills both written and verbal.
• Receives emergency and non-emergency calls via telephone and radio systems and analyzes the nature and urgency of each request. Escalating to the appropriate individual or department.
• Prioritizes calls, dispatches required units or forwards information to appropriate agencies or departments.
• Documents communication activity in automated or manual logs.

Public Safety Operations

• Monitors and coordinates Department of Public Safety activities and assignments via two-way radio.
• Maintains status and locations of public safety personnel using computers, radio systems, and other equipment.
• Stays informed of departmental regulations, policies, and procedures and adapts operations accordingly.

Data and Record Management

• Accesses, enters, and maintains sensitive data and files for investigative purposes or other records.

Security and Surveillance

• Monitors and assesses the progress of telecommunication training for new dispatchers or new department members and provides written evaluations as needed.
• Checks keys in and out of the key management system and maintains and ensures accurate records within the C.A.D system.
• Monitors, reviews, and retrieves footage from the university's surveillance system.
• Ensures the security and confidentiality of information.
• Activates the Emergency Notification Network (PBA Alert) when needed.