Security Dispatcher - Caribe Royale Orlando

Scope of Position

A Security Dispatcher is responsible for monitoring CCTV systems and dispatching security requests to ensure the safety of guests and associates. He/she will strive to provide the highest degree of professional and courteous service and protect and care for the assets of Caribe Royale Orlando Hotel.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• Ability to handle a multitude of tasks in a fast-paced ever-changing environment.
• Analyze information from several sources and make rapid and accurate decisions based on the information gained.
• CPR, First Aid and AED Certifications, preferred.
• Knowledge of MS Shift, and SAFLOK is a plus.
• This position will require the operation of a motor vehicle.

Responsibilities

• Adhere to office and hotel policies set forth by security management to encourage safe and efficient resort operation.
• Initiate and coordinate movement of security personnel in response to both routine and emergency situations.
• Handle telephone/radio communication with internal and external personnel during emergency situations. Always use proper radio etiquette.
• Complete security activity logs, documenting all activity during shift.
• Handle confidential information in an appropriate manner.
• Assist all other areas of the resort as needed.
• Respond to any guest or associate emergency situations, including medical or security incidents. Ensure all incident reports are completed accurately.
• Operate, monitor, and inspect radio base station and radios, video cameras, emergency alarms, fire alarms, elevator alarms, security alarms, parking gates, recorder, and access control system other miscellaneous equipment.
• Answer all incoming requests via telephone, radio, e-mail, and intercom.
• Provide information and directions to Associates and visitors entering the resort as well as provide them with a temporary identification tag.
• Document all requests on log, radio dispatch calls to officer(s), records time of arrival and time completed, along with any pertinent information.
• Defuse any incidents of threats or violence within the resort.
• Control all keys within the guidelines established.
• Check all packages and bags of Associates exiting via the staff entrance/exit, or entrance/exit of the parking areas.
• Check and record identification of suspicious/unidentified persons.
• Knowledge of the resort's computerized locking system.
• Receive and process all lost and found items as per procedures established.
• Perform any additional duties as required by management.

Education

• High school diploma: experience in a large hotel environment preferred.

Skills and Abilities

• Able to communicate in the English language. Second language is a plus.
• Able to communicate clearly over two-way radio.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• Must be able to work in a fast-paced environment.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.