Security Guard | Ryan Wellness Center

You will support and maintain a safe and secure work environment at the CFHW locations the security guard is assigned. This position will be a primary point of contact for patients/clients at the assigned locations as well as providing regular and routine monitoring of the facility and grounds areas and may assist with minor housekeeping.

You Will:

• Provide excellent customer service with patients, visitors, and staff at the Clinic
• Interact and greet patients, vendors and staff entering the clinic in a friendly and professional manner.
• Maintain patient confidentiality and culture sensitivity.
• Assist patients with mobility as needed.
• Assist with transportation arrangements for patients and visitors including making reservations as needed.
• Serve as visitor and/or vendor check-in; assist with deliveries when appropriate.
• Intervene when needed in urgent or emergency situations.
• Protect Clinica property and staff by maintaining a safe and secure environment.
• Make interior and exterior rounds as directed by management, but at least once per hour.
• Ensure building security by checking locked entrances throughout the day and at closing.
• Monitor for signs of suspicious activity, report all incidents, and investigate concerns as directed by management.
• Enforce smoking and service animal policies in and around clinic buildings.
• Assist with safety drills.
• Participate as a member of the site safety team.
• Act as a primary or backup for security panel resetting.
• Act as a contract for property management when needed.
• Help monitor patient/client phone usage or conversations becoming escalated or disruptive.
• Help maintain a clean environment in the lobby and public areas of the clinic including restrooms and grounds.
• Assist with directing emergency personnel within the building during Rapid Response situations or other emergency situations as needed.
• Supporting the Biohazard Vendor and following regulations when onsite
• Effectively interacts and communicates with other CFHW staff/clients/customers/partners/etc.
• Regular and consistent attendance is required to perform other essential functions of the job.
• Maintain a safe work environment.
• Meet defined individual and departmental goals, activity metrics, and Key Performance Indicators.
• Promote and support CFHW mission, vision, and values through behavior and job performance and adhere to policies and procedures, Compliance Plan, and Standards of Conduct.
• Other duties as assigned.

You will interact with staff, clients/ patients, community members, and leadership teams. You will be expected to perform responsibilities with managerial direction. For immediate and urgent problems, you will be responsible for independent problem solving. Progress is reviewed quarterly, and results are measured and formally evaluated annually.

What We Need:

Education / Experience

• Education: High school diploma or equivalent experience required
• At least one year's experience performing security duties in a health care setting
• Experience with security and de-escalation practices to deter and react to any security incidents
• Bilingual in spoken Spanish and English required

Important to Know:

• Evening or weekend work may occasionally be required
• May include working with people in acute distress or crisis

What's In It For Me:

• Full time job with benefits (medical, dental, vision, life, disability and retirement plan)
• Paid time off and paid holidays
• Engaged employer who believes you are a key factor in delivering our mission to the community
• Strong leadership support that will engage in your growth and development

As a condition of employment, you will be required to receive the COVID-19 vaccination (and any subsequent boosters) and the annual influenza vaccine. Medical exemptions or religious accommodations may be requested.