Security Officer II - Central Library

About Our Job

The Denver Public Library (DPL) isn't just a place to borrow books; it's a vibrant, essential hub for our diverse city. As a growing urban library system with 28 locations and over 4 million annual visitors, we're deeply woven into the fabric of Denver.

Join a team where your values align with your work. At the Denver Public Library, we're not just serving our community; we're building a culture guided by principles that empower both our staff and the public. When you work with us, you'll experience:

• A Truly Welcoming Environment: We champion accessibility and dignity for all, creating safe spaces where every individual, including you, can thrive and be themselves. We believe in the power of belonging.

• A Culture of Curiosity & Innovation: We encourage continuous learning, exploration, and forward-thinking. Here, you'll have the space to grow, experiment, and contribute to new ideas that shape our future.

• Deep Community Connection: We are active neighbors, fostering genuine relationships and bringing people together. Your work will directly strengthen our community by facilitating shared information, ideas, and experiences.

• Commitment to Equity: We are actively working to change inequitable practices and provide opportunities for every person to succeed. We invite you to be part of a team that's committed to fostering a truly just and inclusive environment.

• Accountable Stewardship: We lead with integrity, responsibility, and transparency, ensuring our resources are used wisely. You'll contribute to an organization that protects privacy and preserves Denver's rich history for future generations.

If you're passionate about service, foster community connections, and creating positive change, we invite you to explore career opportunities with us. Come join a team that believes in the power of knowledge, connection, and equity. Ready to learn more and see how you can contribute? Visit us at denverlibrary.org and connect with our community on Facebook, Twitter, Instagram, YouTube, and LinkedIn.

Unrivaled Benefits

The City and County of Denver offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include but are not limited to:

• Four (4) Medical Plans, Dental, Vision Insurance

• Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%) and 457 (b) Retirement Plan

• PTO (over 3 weeks in your first year) and 12 paid holidays

• CARE Bank, Family Leave Benefits

• Enhanced Work/Life Balance: Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes), Employee Volunteer Program, Four Wellness Days Per Year

• Learning and Development Opportunities; Courses and Career Development Resources

• EcoPass (unlimited free RTD bus/train rides)

• For more information please visit our website.

Denver Public Library operates across multiple branches, and to meet evolving operational needs, employees may be assigned to work at different locations. This flexibility helps us best serve our customers and optimize our resources.

About Our Position

DPL is hiring a two Security Officer II to work at the Central Library in downtown Denver to help create positive experiences for library customers by maintaining a safe and secure environment for customers and staff. You'll receive on the job training to develop skills and abilities related to the position, including certification in First Aid, CPR and in the usage of an AED, Narcan usage, defensive tactics and verbal de-escalation training. The Denver Public Library's Security Department is a 24 hour, 7 day a week operation. This gives us the flexibility to work with people with unique scheduling needs. This position is based at the Central Library, which only has pay to park options, but regular employees are eligible for an ECO Pass. We provide uniforms and training to all of our officers to ensure they are well equipped for all situations.

What You Would Do

• Solid customer service background and is committed to providing a safe and welcoming environment to everyone who uses the library.

• Knowledge of safety and security in a public setting.

• Knowledge of emergency procedures, safety hazards and how to delegate to a team.

• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.

• Ability to thrive working in a diverse environment with constant public contact.

• Ability to creatively solve problems, and handle stressful situations in a positive manner, including situations involving trauma, mental illness, substance abuse, and unhoused populations.

• Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers of all ages and backgrounds, coworkers and community.

• Skill in de-escalation and positive communication.

• Ability to complete concise and grammatically correct reports.

• Ability to pass a physical and mental fitness examination and a background check after the offer to hire has been made.

• Ability to successfully complete Narcan, Verbal De-escalation, and Defensive Tactics training.

• Ability to obtain an unarmed security guard license issued by the City and County of Denver.

• Experience with Trauma Informed Care or Mental Health First Aid preferred.

• A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.

• One year of experience working with security or loss prevention preferred.

• Available to work evening or weekend shifts.

• Flexible to work at any DPL branch.

Minimum Qualifications:

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

• Two (2) year of experience working with security and safety issues, including reporting unauthorized activity or emergencies.

• License/Certifications: By position, requires a valid Driver's License at the time of application.

• Requires possession of an Unarmed Business Guard License issued by the City and County of Denver at the time of employment.

• Able to obtain first aid and CPR certification by the American Red Cross within 60 days of hire

• Licenses and certifications must be kept current as a condition of employment.

Substitutions:

• Additional appropriate education may be substituted for the minimum experience requirement.

Don't let a "checklist" hold you back! Research shows that women and other underrepresented and historically marginalized groups often self-select out if they don't meet every qualification. If you're reading this and feel a true passion for making an impact, we wholeheartedly encourage you to apply. Your excitement for this work matters just as much as your resume.

Work Environment

Our locations are situated in public spaces, and our work areas are shared and collaborative. This dynamic environment involves frequent interaction with a diverse range of customers and team members, requiring a high degree of flexibility, adaptability, and responsiveness. Team members must be able to manage multiple types of requests, each demanding varying levels of attention, focus, and care. At times, the work can be fast-paced and emotionally demanding, requiring strong emotional regulation and de-escalation skills. Throughout, maintaining a high standard of customer service and professionalism is essential.

Additional Job Information

• Offer of employment contingent upon successful completion of criminal history and employment verification

• All Denver Public Library employees must apply through their internal profile.

Application

Ensure that the 'Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for. This information will be used to help determine compensation for the position. Qualified applicants are encouraged to apply immediately. All applicants must submit an online employment application by 11:59PM on the posted cut-off date.

At Denver Public Library, we are committed to advancing equity, inclusion, diversity, and accessibility in everything we do. We are committed to building a diverse and inclusive team that reflects the vibrant community we serve. Join us in building a team that reflects the rich tapestry of our communities. We are dedicated to creating a workplace where everyone has the opportunity to learn, grow, and succeed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About Everything Else

Job Profile

LN3511 Security Officer II

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Library Hiring Range

$19.59 - $24.49

Target Pay

Agency

Denver Public Library

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.