Senior Account Manager - Commercial Lines

About HUB International

At HUB International, we advise businesses and individuals on how to reach their goals. We believe in protecting and supporting the aspirations of individuals, families, and businesses by helping our clients evaluate their risks and develop solutions tailored to their needs. When you join HUB, you become part of a vast network of risk, insurance, employee benefits, retirement, and wealth management specialists who bring clarity to a changing world through tailored solutions and unrelenting advocacies and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients.

At HUB, we're more than an insurance broker-we're a network of doers with diverse backgrounds and a shared purpose: supporting our clients, colleagues, and communities. We believe great work happens when people feel valued, heard, and empowered to grow.

Senior Account Manager

This role requires an individual who is professional and who displays the drive, determination, and self-motivation to build a business. Specifically, your mission will be to service and maintain existing accounts while uncovering opportunities for increasing business.

JOB RESPONSIBILITIES

• Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making

• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations

• Provides a high level of support to Producers in obtaining, maintaining, and expanding business

• May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures

• Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts

• Acquires understanding of clients' insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval

• Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues

• Responsible for overall retention of accounts in assigned book of business

• Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate

• Manages, organizes, and conducts client meetings when necessary

• Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary. Ensures the accuracy of data in those systems

• Travels on company business as required. Prepares reports for management as required.

• Supports, mentors, and trains lower-level Account Managers and Assistant Account Managers, as necessary

• Attends industry related continuing education training and courses

QUALIFICATIONS

• 5-7 years of experience in commercial lines with insurance company/agency. Broker experience preferred

• Experience working with large commercial construction accounts preferred

• Property and Casualty Insurance license

• A high school diploma required; some college preferred

• Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

• Ability and willingness to utilize company's computer system and software

• Strong typing skills with an ability to compose clear and concise letters

• Knowledge and understanding of policy forms and coverage descriptions

• Organizational skills required

• Willingness to attend educational classes desired

• High attention to detail essential

• Hybrid work schedule; must be onsite at the designated office location a minimum of three days per week

What You'll Bring to the Role

• Client-focused mindset and strong problem-solving skills

• Ability to collaborate across teams and regions

• Strong communication and relationship-building capabilities

• Initiative, adaptability, and alignment with HUB values

Why Join HUB?

Our Vision: To be everywhere risk exists-today and tomorrow-helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families, and businesses, while empowering our employees to learn, grow, and make a difference in their communities.

At HUB, we invest in our people. Our entrepreneurial culture fosters innovation, ownership, and continuous improvement-giving you the opportunity to build a meaningful career while delivering real impact for clients and communities.

We Offer

• Competitive compensation and comprehensive benefits

• Medical, dental, vision, and voluntary insurance options

• Health Savings Account (HSA) funding

• 401(k) with company match

• Company-paid life insurance and short-term disability

• Optional supplemental life and long-term disability

• Wellness programs and resources

• Paid parental leave

• Generous paid time off (vacation, holidays, sick, and personal time)

• Strong work-life balance

• Career growth and development in a rapidly expanding organization

• A collaborative, high-performing team culture

• Community impact through HUB Gives

Our Core Values

• Entrepreneurship: We encourage innovation and thoughtful risk-taking.

• Integrity: We do the right thing-every time.

• Teamwork: We work together to achieve the best results.

• Accountability: We take ownership of outcomes.

• Service: We serve our clients, communities, and one another.

Culture & Belonging

At HUB International, we are committed to fostering a workplace where everyone feels a true sense of belonging. We value diverse experiences and perspectives and strive to create an environment where all voices are welcomed and respected. If you require accommodation at any stage of the recruitment process, please let us know-we are here to support you. At HUB, inclusion isn't just part of what we do-it's at the heart of who we are.

Thank you for taking the time to meet with us! Attached, you will find the job description template, complete with comments. I will be setting up time in two weeks to regroup.

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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