Senior Account Manager

Position Title: Senior Account Manager

Location: Chicago/Atlanta/New York/Texas

Role Purpose

We are seeking a highly skilled and motivated Senior Account Manager to join our high-performing sales team. This role is responsible for managing and expanding complex, high-value client relationships, with a specific focus in the Healthcare industry. You will lead consultative, executive-level engagements and drive the full sales lifecycle, including selling our complete portfolio of cybersecurity services. The ideal candidate excels at both acquiring net new clients and expanding revenue within existing accounts. You will play a critical role in helping customers design, develop, and mature their cyber resilience roadmaps by aligning internal cross-functional teams and service capabilities to evolving client needs. This is a fast-paced, high-impact opportunity in a dynamic, tech-driven environment.

Summary

• Manage renewals, upsells, expansions, and net new logo acquisition to drive account growth within the healthcare industry

• Build strong, multi-threaded relationships with executive, business, and technical stakeholders

• Lead strategic account planning and develop multi-quarter growth strategies

• Collaborate cross-functionally with Product, Pre-Sales, Delivery, and Operations teams

• Act as a customer advocate; resolve issues with urgency and accountability

• Identify and execute cross-sell and upsell opportunities aligned with client goals

• Leverage sales methodologies such as MEDDPICC, Challenger, and Value Selling

• Maintain accurate forecasts, pipelines, and customer health metrics in CRM

• Educate clients on industry trends, risk frameworks, and emerging cybersecurity threats

What we are looking for in you

• Proven experience in enterprise account management within Cybersecurity services, or Cybersecurity technology

• Strong understanding of cybersecurity services such as penetration testing, risk assessments, regulatory compliance, and MXDR.

• Proven track record managing complex client portfolios and achieving revenue targets

• Proficiency with Salesforce and analytics dashboards

• Familiarity with cybersecurity and compliance frameworks (e.g., NIST, HIPAA, NERC CIP, FedRAMP)

• Bachelor's degree and/or certifications (CISSP, CISM) preferred

• Experience working with C-suite stakeholders (CISO, CIO, CFO)

Ways of working

• Focusing on Clients and Customers.

• Working as One NCC.

• Delivering Brilliantly.

Our company

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Come join us?

What do we offer in return?

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

Flexible working

Financial & Investment

401k

Life Assurance

Maternity & Paternity leave

Community & Volunteering Programmes

Employee Referral Program

Lifestyle & Wellness - Health Insurance contributions available

Learning & Development

So, what's next?

If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to global.ta@nccgroup.com .

About your application

We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.