Senior Analyst, Business Support

Position Summary...

Work on a team of Salesforce Admins performing routing admin tasks and user access management.

What you'll do...

Who we are… Providers Business Support to cross-functional Marketplace Business and Seller Support Teams. User and Seller-related trouble ticket support and resolution, UAT and business requirement gathering support, and data update-related tasks with the Salesforce Ecosystem. What you’ll do:

• Troubleshoots problems by identifying problems; recording issues; distinguishing problems that can be solved internally from problems that need to be directed externally to other teams; identifying training needs; and correcting issues with files and data.
• Supports the execution and implementation of strategic initiatives by evaluating processes and procedures for potential improvement opportunities; working with relevant teams to evaluate initiatives and determining plan capacity and capabilities needed for growth; executing integration plans for strategic initiatives' support of operations; and using metrics to track accuracy and performance to ensure continuous improvement.
• Supports projects by contributing to the team; maintaining project schedules and budgets; mitigating project risks; ensuring compliance with internal and external regulations; understanding project strategy; and working on milestone objectives.
• Reports business area information by analyzing and reporting metrics; identifying trends and errors; identifying and recommending opportunities for improvement; determining performance; and creating reports to provide recommendations to support business decisions.
• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
• Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Minimum Qualifications:

• 0-1 year of experience in Hardware/Software troubleshooting
• 0-1 year of experience in Customer Support Experience

You’ll sweep us off our feet if:

• CRM experience and/or certification
• Salesforce Admin Certification
• You have IVR/Softphone Admin experience
• Any other previous system or software administration experience
• You have strong tech implementation/troubleshooting background
• You have strong analytical skills
• You have experience supporting multiple projects and supporting various business initiatives
• You have experience building reports or dashboards in any system
• Previous contact center experience​

Respect the individual: Demonstrates and encourages respect for others drives a positive associate and customermember experience for all embraces differences in people cultures ideas and experiences supports workplaces where associated feel seen and connected through a culture of belonging so all associates thrive and perform contributes to an environment allowing everyone to bring their best selves to workRespect the individual: Demonstrates engagement and commitment to the team developing others through feedback coaching mentoring and developmental opportunities and recognizes others contributions and accomplishmentsRespect the individual: Builds strong and trusting relationships with team members and business partners works collaboratively to achieve objectives communicates with impact and listens attentively to a range of audiences and demonstrates energy and positivity for own workAct with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmart's goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local givingAct with Integrity: Follows the law our code of conduct and company policies and encourages others to do the same supports an environment where associates feel comfortable sharing concerns reinforces our culture of nonretaliation listens to concerns raised by associates and takes action acts with accountability for achieving results in a way that is consistent with our valuesAct with Integrity: Is consistently humble self-aware honest and transparentServe our Customers and Members Delivers results while putting the customermember first and applying an omni merchant mindset and acts with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembersServe our Customers and Members Adopts a broad perspective that considers data analytics customermember insights and different parts of the business when making plansStrive for Excellence: Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions supports innovation and intelligent risk taking and exhibits resilience in the face of setbacksStrive for Excellence: Implements and supports continuous improvements and willingly embraces new digital tools and ways of workingAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $50,000.00 - $95,000.00 Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include : - Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Management, Logistics, Computer Science, or related field OR 2 years’ experience in operations, retail, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

WalmartMasters: Business Administration

Primary Location...

2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.