Senior Associate, Cose - Enablement

About the Team:

The COSE (Content Operations Strategy & Enablement) team is focused on building world-class systems, strategies, and partnerships that enable our Expert Research teams to deliver exceptional service at scale. We work across functions to optimize tools and processes, ensuring seamless expert outreach and customer engagement as we grow.

About the Role:

The Sr. Associate, COSE - CRM Enablement is responsible for enabling the success of Client Research Managers (CRMs) through high-impact onboarding, ongoing learning, and close partnership with Sales Enablement and Product Marketing. This role ensures CRMs are equipped with the skills, knowledge, and client acumen needed to manage relationships effectively, grow accounts, and deliver a best-in-class client experience.

This person will own CRM new hire training, support client acumen development and workshops, and design continued learning programs for tenured CRMs. They will also serve as a key bridge between the Expert Insights Team and Sales Enablement, ensuring alignment on messaging, methodology, and go-to-market motions.

The ideal candidate has experience in sales enablement or a closely related function, is comfortable facilitating training for client-facing roles, and brings strong organizational skills, stakeholder management, and a passion for developing others.

What is a Client Research Manager (CRM)

This function will support the Client Research Manager role. Client Research Managers build deep, trusted client relationships, understand client goals and preferences, and ensure Tegus is a critical part of how they do research. The role focuses on delivering high-quality service, driving strong project and call activity, and maintaining strict compliance standards.

What You'll Do:

• Own and facilitate CRM onboarding programs, including live training sessions and hands-on activities
• Design and deliver workshops focused on client research workflows, client communication and relationship management.
• Partner closely with Sales Enablement to align CRM training with sales methodology, messaging, and client strategy.
• Create scalable learning resources (e.g., playbooks, 1-pagers, refreshers, recordings) for the CRM cohort.
• Support rollout of new tools, processes, and initiatives impacting CRMs, while measuring effectiveness to continuously improve programs.

Who You Are

• 2+ years of experience in Sales Enablement, Revenue Enablement, Customer Enablement, or a related function
• Experience supporting client-facing or revenue-driving roles (Sales, Account Management, Customer Success, etc.)
• Strong facilitation skills with experience leading live trainings or workshops
• Excellent organizational skills with the ability to manage multiple programs simultaneously
• Strong written and verbal communication skills
• Ability to partner cross-functionally with Sales, Operations, and Leadership

Preferred

• Experience in B2B, SaaS, financial services, or professional services environments
• Familiarity with sales methodologies, account management frameworks, or client lifecycle models
• Experience developing enablement materials (training decks, guides, playbooks, LMS content
• Comfort using data and feedback to iterate on programs