Senior Billing Specialist

Klaviyo is seeking a Senior Billing Specialist that will actively contribute to the growth and development of our Accounts Receivable and Finance functions. This highly impactful role will work cross-functionally with teams like customer success, product, operations, systems, and sales to ultimately help establish a consistent customer journey. This role will support a balance of day to day operations, as well as contribute directly to improvements in operational processes, data entry, and technology. This person must be self-motivated, dedicated, hard-working, and extremely organized. It's an incredibly exciting time for our team, as Klaviyo continues to tackle new challenges in a fast-paced, growing environment. Come join us and help create a delightful experience for our customers.

How You Will Make a Difference

• Review contract amendments and subscriptions to ensure accurate customer billing
• Create high value transactions such as usage based invoices
• Confirm various customer billing terms and meet those criteria
• Maintain a working knowledge of all standard processes to support and guide internal stakeholders as needed
• Assist in month, quarter, and year end close cycles by reporting accurate data
• Support in special Accounts Receivable and Accounting projects
• Participate in testing for billing improvement projects
• Identify opportunities to resolve challenges within the order to cash processes
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are

• Experience in accounts receivable platforms; Stripe, Zendesk, Salesforce, NetSuite is a plus
• 2-3 years of experience in a SaaS industry, experience with SOX a plus
• Basic understanding of accounting principals
• Experience supporting and testing billing system improvements
• Comfortable with both following and developing process documents
• Intermediate Excel skills (Pivot Tables, Index Match, Sum If, etc.)
• Must be able to thrive in a fast-paced, innovative environment including ability to remain flexible, proactive, resourceful, and efficient while interacting with internal and external stakeholders
• Ability to work collaboratively and effectively with others within and outside of Finance teams
• Extremely organized with good project management skills
• Must be able to work independently, take initiative in identifying needs, organizing work day, and make effective use of time
• Strong attention to accuracy and detail
• You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here