Senior Business Analyst - Must have Salesforce Experience - In Office in Tampa (3 days per week)

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. We are unable to sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

The primary responsibility of this role is to function as a subject matter expert in the business process and translate that into requirements for the engineering team. A candidate who has the curiosity to understand the end-to-end business process, the various systems and processes that connect with each other to support the day in the life of a user and translate that into various types of requirements, will be successful in this role.

Insurance business knowledge is critical for the success of this role.

Experience in UX tools, journey mapping and creating prototypes using tools like Figma or other will make you a preferred candidate.

Your acumen in the Salesforce technologies, certifications in both Salesforce and Agile/Scrum will differentiate you as a candidate of choice for us. These credentials are strongly preferred

Position Responsibilities

Product definition and UX design

• Learn and demonstrate robust understanding of business process and the day in the life of a user. Our users are in Sales, marketing, and service groups.
• Lead the product increment planning sessions and document user stories in collaboration with the business product owner.
• Write functional, non-functional, and technical requirements from a business requirement.
• Clearly document the acceptance criteria for all user stories.
• Create detailed visual process flows to demonstrate the end-to-end business process and how it relates to the various platforms and tools in the integrated architecture.
• Create mockups or prototypes to demonstrate the user experience

Product validation

• Perform product validation through the sprints and during the deployment windows.
• Assist the quality assurance engineers on the team to validate the user stories in the lower environments.
• Assist in ensuring business validations are complete in the User acceptance testing environment.
• Assist in certifying production releases in collaboration with the QA team to ensure the release met the intended requirements.

Agile maturity

• Ensure that the team has steady flow of work by creating a rich backlog.
• Deliver consistent sprint velocity by having detailed JIRA cards, fully refined and sized with the team.
• Track all dependent team’s requirements and ensure smooth sprints execution.

• Assist in co-ordinating the go-live activities including the execution of the deployment plans and checklists.
• Assist in creating the pre-planned communications about the product to all stakeholders.
• Assist in ensuring that the sprint goals are met each sprint.
• Assist in the scrum ceremonies and serve the team’s success.
• Assist in creating estimates for the user stories.
• Assist in creating test driven development information.
• Assist in building detailed project plans for the work that the agile teams will be performing.

Position Requirements

Formal Education & Certification

• College diploma or university degree.
• Certifications in Salesforce technologies are strongly preferred
• Certifications in Agile project management practices and/or product management

Knowledge & Experience

• 5+ years of experience in product analysis, writing requirements, conducting business interviews
• 3-5 years of Insurance industry experience
• 3-5 years of experience in the Salesforce platform and its complimenting ecosystem.
• Experience in JIRA, Confluence and product discovery tools is required
• Experience in Figma or any other UI/UX tools is strongly preferred.
• Strong working knowledge of Salesforce technologies.
• Excellent software troubleshooting experience.
• Excellent understanding of the organization’s goals and objectives.

Personal Attributes

• Ability to narrate the full end to end business process
• Ability to conduct user research and understand current state and define future state.
• Ability to communicate ideas in both technical and business languages.
• Hungry to learn, demonstrated continuous learning of relevant skills.
• Excellent written, oral, and interpersonal communication skills.
• Highly organized and meticulous in details.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and creative problem-solving abilities.
• Able to prioritize and execute tasks in a high-pressure environment.
• Ability to work in a team-oriented, collaborative environment.

Work Conditions

• This role will need to be in the office 3 days a week.
• Travel required for product planning workshops

IMPORTANT NOTICE:
This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.